Dan Morar Email & Phone Number

Training employees: Providing training for employees related to the customer support we were offering along with building a training plan with my colleagues and also a training deck and summary so that it can be used by the trained agents as reference.Ticket quality: Monitoring call and/or email tickets where agents interacted with customers and building up a quality report which was then used to monitor and score the agent's interaction. Based on that I would, later on, build a monthly report with a summary of the situation for that specific month.Answering customer inquiries: I was responsible for answering customer inquiries through different channels such as phone or email. I needed to have a deep understanding of the company's products and services to provide accurate and relevant information to customers.Resolving customer issues: I had to identify and troubleshoot customer issues and complaints. I also had to work with other departments to resolve customer problems.Providing technical support: In some situations, I had to provide technical support to some customers that needed help.Documenting customer interactions: I would document all customer interactions, including inquiries, complaints, and resolutions. Maintaining accurate information would help for future references.Maintaining customer satisfaction: I needed to ensure that customers were satisfied with the company's products and services by showing empathy, being patient, and being professional while interacting.Continuous learning: I would give my best to stay up-to-date with the latest company services and policies to provide the best customer support.

Oradea, Bihor, Romania

Handling Technical Escalations from Line of Business agents and ensuring they are investigated and researched to completion for the customerConducting Website review and managementUpdating and administering Knowledge Base information and other knowledge information sourcesCollating and administering Frequently Asked Questions, Technical Tips and Top 10 call driversConducting CRM System analysis and providing reports and recommendationsTaking customers' calls when needed (around 25% of work time/day)

Oradea, Bihor, Romania

Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with colleagues as necessary.Ensure customer satisfaction and provide professional customer support.When needed, I would take the spot of a Back-end mentor or team's technical mentor along with their responsibilities.

Oradea

Communicate with future possible customers;Remain calm and patient in any given circumstance;Sell the promoted products and manage at the end of the day to sign in at least one collaboration contract.

Undergraduate, English Language And Literature/Letters

Activities and Societies: University's theatre/drama club

High School Degree, English Language And Literature, General

Activities and Societies: High school theatre club, High school soccer team