Helpdesk Senior Associate
Current
Jun 2023 - Present
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Dan Morar Email & Phone Number
Customer Support Professional | Technical Mentor | Employee Trainer | ITIL 4 Foundation Certified | Helpdesk Senior Associate
at
NTT DATA Services
LinkedIn matched
✓ Verified Jun 2026
3 data sources
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Current company
Role
Customer Support Professional | Technical Mentor | Employee Trainer | ITIL 4 Foundation Certified | Helpdesk Senior Associate
Location
Oradea, Bihor, Romania
Company size
Who is Dan Morar? Overview
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Quick answer
Dan Morar is listed as Customer Support Professional | Technical Mentor | Employee Trainer | ITIL 4 Foundation Certified | Helpdesk Senior Associate at NTT DATA Services, a company with 22009 employees, based in Oradea, Bihor, Romania. AeroLeads shows a matched LinkedIn profile for Dan Morar.
Dan Morar previously worked as Helpdesk Senior Associate at Ntt Data Services and Customer Delight at Jasper. Dan Morar holds Undergraduate, English Language And Literature/Letters from Universitatea Din Oradea.
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Email format at NTT DATA Services
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NTT DATA Services
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Profile bio
About Dan Morar
Experienced customer service and support representative with a proven track record of delivering exceptional service to clients. Skilled in handling customer inquiries, resolving issues promptly and effectively, and ensuring customer satisfaction. In addition, I am responsible for training and mentoring new team members and conducting quality checks to ensure that all support representatives meet the service level standards of the company.As a customer service professional, I am dedicated to providing personalized and timely assistance to clients, and I take pride in my ability to build positive relationships with them. I am a team player who thrives in a collaborative environment, and I am always looking for ways to improve processes and procedures to enhance the customer experience.
Listed skills include Leadership, Social Media, Public Speaking, Skilled Multi Tasker, and 24 others.
Current workplace
Dan Morar's current company
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5 roles
Dan Morar work experience
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Customer Delight
Training employees: Providing training for employees related to the customer support we were offering along with building a training plan with my colleagues and also a training deck and summary so that it can be used by the trained agents as reference.Ticket quality: Monitoring call and/or email tickets where agents interacted with customers and building.
Oct 2021 - May 2023
Tech Mentor
Handling Technical Escalations from Line of Business agents and ensuring they are investigated and researched to completion for the customerConducting Website review and managementUpdating and administering Knowledge Base information and other knowledge information sourcesCollating and administering Frequently Asked Questions, Technical Tips and Top 10.
Nov 2020 - Oct 2021
Customer Service Representative
Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and.
Sep 2016 - Nov 2020
Telephone Operator
Communicate with future possible customers;Remain calm and patient in any given circumstance;Sell the promoted products and manage at the end of the day to sign in at least one collaboration contract.
Feb 2016 - Sep 2016
2 education records
Dan Morar education
Undergraduate, English Language And Literature/Letters
High School Degree, English Language And Literature, General
Colegiul National Iosif Vulcan Oradea
FAQ
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Quick answers generated from the profile data available on this page.
What company does Dan Morar work for?
Dan Morar works for NTT DATA Services.
What is Dan Morar's role at NTT DATA Services?
Dan Morar is listed as Customer Support Professional | Technical Mentor | Employee Trainer | ITIL 4 Foundation Certified | Helpdesk Senior Associate at NTT DATA Services.
Where is Dan Morar based?
Dan Morar is based in Oradea, Bihor, Romania while working with NTT DATA Services.
What companies has Dan Morar worked for?
Dan Morar has worked for Ntt Data Services, Jasper, Sykes Romania, and Public Euroconsulting.
How can I contact Dan Morar?
You can use AeroLeads to view verified contact signals for Dan Morar at NTT DATA Services, including work email, phone, and LinkedIn data when available.
What schools did Dan Morar attend?
Dan Morar holds Undergraduate, English Language And Literature/Letters from Universitatea Din Oradea.
What skills is Dan Morar known for?
Dan Morar is listed with skills including Leadership, Social Media, Public Speaking, Skilled Multi Tasker, Acting, Office 365, Microsoft Powerpoint, and Community Theatre.
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