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• Policy Review and Issuance: Spearheading the review and issuance of Assigned Risk Workers Compensation policies and endorsements for both new business and renewals.• Loss Run and DNOC Processing: Proficiently processing loss runs and DNOCs, ensuring accuracy and compliance with industry standards.• Multi-State Compliance: Collaborating with agents and insureds to ensure compliance with NCCI guidelines across multiple states, demonstrating a comprehensive understanding of regional regulations.• Certificates of Insurance: Issuing, validating, and meticulously reviewing Certificates of Insurance for Workers Compensation policies, maintaining a high level of precision.• Recognition for Expertise: Acknowledged with two Certificates of Achievement within a span of two months for proactive involvement in assisting outside teams. Displayed dedication by swiftly learning state guidelines and efficiently issuing policies to contribute to overall team success.This experience showcases my expertise in Assigned Risk Workers Compensation policies, attention to detail, and commitment to continuous improvement. I am adept at navigating complex regulatory landscapes and contributing positively to team collaboration.

• High-Risk Appraisal Management: Spearheaded the reviewing, underwriting, and clearance of high-risk appraisals, focusing on deficiencies stemming from elevated UCDP ratings. Ensured that appraised values aligned with established standards.• Compliance Assurance: Assumed responsibility for guaranteeing that all assigned appraisals meticulously adhered to the required standards for representations and warranties, as outlined by Compliance, LSMG, and investor guidelines.• Effective Communication Hub: Functioned as the primary point of contact for seamless communication with appraisers. Facilitated stipulations and revisions, keeping Loan Officers, Underwriters, and Account Executives informed about appraisal status and updates.• Subject Matter Expertise: Served as a valuable expert resource on real estate appraisal policies, addressing general inquiries and providing guidance on compliance methods. Successfully developed and implemented policy changes to align with evolving regulatory requirements.• Educational Leadership: Demonstrated commitment to staff development by imparting knowledge on real estate appraisal policies and review processes. Conducted educational sessions to enhance staff understanding and proficiency in compliance matters.This experience highlights my proficiency in collateral underwriting, meticulous compliance management, and effective communication within the real estate appraisal domain. My role as an expert resource showcases my commitment to staying abreast of industry changes and educating team members for collective success.

• Comprehensive Appraisal Reviews: Conducts thorough reviews of real estate appraisals and property evaluations prepared by independent appraisers. Assesses the overall quality and reasonableness of appraised values, ensuring alignment with regulatory requirements, internal policies, and established procedures.• Collaborative Compliance Management: Works closely with underwriters, management, and compliance associates throughout appraisal reviews. Maintains effective communication channels to address any issues and discrepancies, fostering a cohesive and compliant appraisal process.• Stakeholder Communication: Facilitates communication with appraisers and mortgage professional staff to resolve issues promptly. Manages the electronic delivery of appraisals to borrowers, ensuring seamless and transparent communication throughout the process.• Streamlined Closing Preparation: Utilizes in-depth knowledge of internal and external systems to prepare underwriter conditions for a streamlined closing process. Demonstrates efficiency in addressing underwriter requirements, contributing to a swift and efficient closing timeline.This experience highlights my proficiency in conducting detailed appraisal reviews, ensuring compliance, and fostering effective communication among stakeholders. My role in preparing conditions for underwriters reflects a commitment to streamlining processes for an optimal closing experience.

• Quality Assurance Leadership: Spearheaded the quality assurance process for loans, meticulously ensuring compliance with Qualified Mortgage Standards, Truth in Lending Requirements, and conducting thorough audit and validation of Loan Estimates & Closing Disclosures to guarantee completeness and accuracy.• Loan Officer Assistance: Provided invaluable assistance to a broad network of Loan Officers, aiding in their comprehension of Loan Estimates and ensuring timely disclosures. Played a key role in supporting Quality Control and ongoing maintenance of their loan portfolios.• Cross-Functional Collaboration: Maintained open communication and provided support to Processing, Underwriting, and Closing teams. Offered vital guidance on current investor guidelines, contributing to a cohesive and compliant workflow.This experience highlights my commitment to maintaining loan quality through a comprehensive quality assurance approach. My support for Loan Officers and collaboration with cross-functional teams underscores my dedication to fostering a compliant and efficient loan processing environment.

• Loan Sale Auditing: Spearheaded the auditing process for loans earmarked for sale to investors. Diligently reviewed each loan to ensure compliance with investor requirements, resolving all conditions and stipulations set by investors for successful loan purchase.• Conditions Resolution: Proactively addressed and resolved various conditions and stipulations outlined by investors, ensuring a smooth and compliant loan purchase process. Collaborated closely with internal teams to rectify any discrepancies.• Wire Transfer Management: Conducted seamless wire transfers for loan closings and investor purchases. Executed precise and timely transactions to facilitate the financial aspects of loan transactions.This experience underscores my expertise in loan auditing, ensuring meticulous compliance with investor guidelines and resolving conditions to facilitate successful loan purchases. My proficiency in conducting wire transfers demonstrates a commitment to precision in financial transactions within the mortgage industry.

• Loan Package Preparation: Led the meticulous preparation and funding of loan packages, ensuring strict adherence to company policies and industry regulations.• Effective Communication: Maintained constant communication with closing agents and title companies to facilitate a smooth and coordinated closing process. Collaborated closely with external stakeholders to ensure seamless transactions.• Issue Resolution: Demonstrated adeptness in resolving any last-minute issues that may arise prior to closing. Proactively addressed challenges to uphold the integrity and timeliness of the closing process.This experience showcases my proficiency in managing the critical stages of loan preparation, funding, and effective communication with external partners. My ability to address and resolve issues swiftly underscores my commitment to ensuring a seamless and successful loan closing process.

• Team Leadership: Managed and provided strategic direction to the Advanced Exceptions team, consisting of 2 Assistant Supervisors and 25 associates. Led the team in resolving escalated events at vacant client properties.• Damage Assessment and Resolution: Oversaw the department's review of damages to vacant properties and efficiently assigned work orders through a network of contractors for timely resolution.• Client Relations: Acted as the main point of contact for client requests and inquiries. Ensured prompt and effective communication, fostering strong client relationships.• Deadline-Driven Urgency: Operated in a high-stakes, deadline-driven environment, addressing issues with a high degree of urgency. Maintained seamless communication between departments and suppliers to timely resolve issues, consistently exceeding client expectations.• Reports and Process Optimization: Created and maintained detailed staff production reports, contributing to streamlined department functions. Actively engaged in optimizing processes for improved efficiency.• Leadership and Problem-Solving: Exuded leadership, confidence, and a strategic mindset. Demonstrated the ability to problem-solve effectively, ensuring operational excellence in challenging situations.• Process Alignment and Client Expectations: Collaborated with associates to align processes with client expectations and guidelines. Maintained a sense of urgency regarding client requests and escalated events, including utilities, evictions, violations, and related deadlines.This experience highlights my proven leadership skills, strategic thinking, and effective problem-solving in managing teams and resolving complex issues within a dynamic and demanding environment.

• Workflow Coordination: Orchestrated seamless workflow coordination among borrowers, processors, title companies, and notaries, ensuring the successful completion of the loan process.• Compliance Oversight: Reviewed and meticulously identified compliance issues on all loan documents, ensuring strict adherence to regulations for loan eligibility in the secondary market.• Exemplary Performance: Exceeded all administrative and quality metrics, maintaining a competitive position within the peer group. Consistently achieved and surpassed performance targets.• Borrower Support: Serviced and adeptly problem-solved all borrower inquiries regarding mortgage products and loans. Provided top-notch customer service, contributing to a positive borrower experience.• Peer Coaching: Took an active role in coaching peers for success on the production floor. Shared insights and best practices to enhance team performance.• Customer Service Recognition: Demonstrated excellent customer service skills and a positive attitude, reflected in the receipt of 8 recognition awards within a 5-month period. Acknowledged for consistently going above and beyond in serving customers and contributing to a positive team culture.This experience highlights my proficiency in coordinating complex loan processes, ensuring compliance, and delivering exceptional customer service. My leadership in coaching peers and consistent recognition for outstanding performance underscores my commitment to excellence in the mortgage lending industry.

• Team Management: Managed and motivated a dynamic team of 16 employees specializing in submitting hazard claims on behalf of bank and mortgage investors.• Production Oversight: Monitored and audited staff production, ensuring efficiency and compliance with quality standards. Facilitated daily department activities to maintain a smooth workflow.• Reporting Expertise: Assumed responsibility for daily, weekly, and monthly reporting for both client and staff production. Provided detailed insights to stakeholders for informed decision-making.• Client Portfolio Management: Acted as the main point of contact for assigned client portfolios. Monitored team pipelines, reconciled issues, and managed billing processes to ensure client satisfaction.• Strategic Process Streamlining: Played a key role in streamlining processes to enhance daily production and operational efficiency. Applied strategic insights to drive continuous improvement.• Staffing and Training: Reviewed staffing work volume and business needs, conducting interviews, training sessions, and department coaching. Ensured a skilled and motivated workforce aligned with organizational goals.This experience showcases my leadership in managing teams, optimizing production processes, and delivering strategic insights for improved operational efficiency. My commitment to client satisfaction, staff development, and process improvement contributed significantly to the success of the department.

• Loan Transfer and Sale Oversight: Served as the primary point of contact for the transfer and sale of loans to investors at Key Bank Mortgage. Managed customer service and maintained positive relations with Mortgage Advisors throughout the process.• FHA & VA Loan Management: Acted as the main contact for the insuring, handling, and transferring of FHA & VA loans. Ensured compliance with regulatory requirements and streamlined the process for efficient loan management.• Strategic Transition Leadership: Appointed to supervise the ramp-down of the Shipping and Post Closing Operations team during the pivotal transition of Mortgage Operations at Key Bank to an outsourced private label servicing solution. Demonstrated effective leadership and strategic oversight during this critical phase.This experience highlights my expertise in managing the end-to-end process of loan transfer and sale, cultivating positive customer relations, and navigating strategic transitions within Mortgage Operations. My role in FHA & VA loan management underscores my commitment to regulatory compliance and efficient processes.