Dan Nav Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

- Maintain and resolve errors for 100 warehouses’ WMS infrastructure.- Create Business Intelligence Dashboards to answer Stakeholder questions.- Use T-SQL as a tool to resolve and research issues.- Manually document critical business processes for documentation and analysis.- Reduced weekly incoming support tickets from 1000+ to 100.

Chicago, Illinois, United States

- Manage IT for 4 manufacturing plants, researching solutions for long-term growth.- Planned, developed, and deployed an IT Service Portal in 2 months.- Moved ~300 users from Skype to Microsoft Teams, creating IT governance policies.- Automated a critical ERP update using scripting automation across ~450 devices.- Reduced Microsoft Office invoices by $32,000 in unused licenses, using data analysis.- Developed a Microsoft Power App to digitize data that was otherwise handwritten.- Migrated ~500 mobile devices from MobiControl into Microsoft Intune.- Documented critical IT business processes and best practices in disasters and hacks.- Completed a list of tasks by the Security Architect for Cyber Insurance Approval.

Chicago, Illinois, United States

- Managed all things IT for 15 delivery warehouses across the United States and Canada.- Monitored and resolved the warehouses’ HighJump environment.- Used SQL to resolve issues and create dashboards to track incoming warehouse errors.- Diminished errors for Middle Mile Operations by 54%, using root cause analysis.- Diminished errors for Final Mile Operations by 67%, using root cause analysis.- Documented and trained coworkers on best practices when troubleshooting errors.- Led ServiceNow meetings to track our progress and tickets as a united team.- Interviewed end users and project managers to better understand how I could help.

Chicago, Illinois, United States

- Skillfully managed IT as a Managed Service Provider Engineer for 100 companies.- Resolved ~120 solutions per week, ensuring 100% customer satisfaction.- Setup and configured 2 Factor Authentication for new client organization’s users.- Effectively responded to and resolved malicious file/event notifications.- Configured onsite projects including conference rooms, printers, and servers.- Awarded Engineer of the Month, twice, within the first 4 months of employment.- Provided rapid, efficient solutions from President to Intern.

Chicago, Illinois, United States

- Consulted IT solutions for multiple ad agencies under the same corporate umbrella.- Merged 4 domains into 1 global domain to manage ~500 users in Active Directory.- Refreshed ~200 out-of-warranty Mac and Windows machines, communicating with users.- Conducted the IT portion of the weekly new hire orientation to effectively deploy users.- Reduced the number of incoming issues to about 10 tickets per week down from 80.- Managed multiple projects at once, always meeting deadlines and expectations.