Dan Nelson Email & Phone Number

Knoxville, Tennessee, United States

General Manager – Prime Storage 07/2021 to Current • Overseeing all property operations and leading the entire company in net rentals for January 2022 as well as handling the transition of Prime Storage in Knoxville, TN from acquisition to opening as a new Prime Storage Property.• Achieving recognition as store of the month five times and store of the quarter for Q4 2021, Q2 2022, and store of the year for 2022. Increasing property occupancy by 30% since July 2021 and averaging under 1% delinquency since location acquisition to date.• Preparing and presenting training presentations for district meetings on generating sales and keeping facilities rented at optimum levels by effectively utilizing advertising, promotions, and customer relation skills.• Managing day-to-day operations including collections, daily deposits, making calls to people behind in payments, and keeping the property well maintained and secure, and providing great customer interactions in-person or over the phone.• Creatively showing and renting units by offering the best storage solutions to perspective tenants by getting to know the prospective tenant and finding out their needs and how they intend to use the space.• Actively selling and maintaining supplies of merchandise, upselling/cross-selling insurance while educating customers about features/value.• Assisting in preparing units for auction, maintaining the property’s “curb appeal,” handling property maintenance issues including landscaping and pest control, and providing minor maintenance and daily lock checks.

➤ Overseeing day-to-day operations under the direction of the Executive Vice President to ensure 24/7 professional parking management while supporting the programs and initiatives originating from the home office.➤ Leading, directing, and developing an operational team of 20 associates throughout the assigned parking location by facilitating an impressive operation with enthusiastic team members by providing exceptional service.➤ Managing, planning, scheduling, training, and directing the activities of employees, maintaining a professional work area, and ensuring employees and guests are safe at all times while providing excellent customer service.➤ Overseeing all payroll and human resources responsibilities including paperwork, coaching, and all disciplinary action, developing KPIs, and creating numerous new training or customer service procedures now used statewide.➤ Communicating with other co-workers to inform each other of the organizational plan constructed when the shift is over.➤ Understanding, implementing, and delivering all requirements that are outlined within contractual agreements with clients, implementing marketing strategies for business growth, and overseeing safety audits and claim prevention.➤ Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of facility parkers.➤ Assisting with the monitoring, review, and analysis of market rate structures as well as overseeing day-to-day financials, forecasting, and budgeting to achieve $40,000 under budget in the first year with the organization.

Bradenton, Fl

➤ Initially came onboard as an Assistant Manager in 2014 to then being promoted to Store Manager in 2016.➤ Achieved sales objectives with prospective customers through unit rentals, insurance of rentals, and retail sales of moving materials as well as developed customer relationships by identifying their storage needs and providing solutions.➤ Supported marketing efforts including social media to achieve a 650% increase in Google Reviews with a 5-star rating.➤ Managed and modified budgets, maintained daily operations of the facility, and provided outstanding service to customers and sales leads over the phone or face-to-face with walk-in customers while leading by example.➤ Recommended appropriate unit sizes and services based on each customer's needs, explained the leasing process to customers, and sold merchandise including packing/moving supplies and insurance to protect customers' belongings.➤ Operated a Point of Sale system to process payments, prepared and made daily bank deposits, submitted all property invoices for payment, and made collection calls on delinquent accounts, and processed regular financial reports.➤ Conducted daily visual and space audits of entire facility as well as perform lock checks, coordinated and conducted auctions on an as-needed basis, and provided coverage to other facilities when necessary.➤ Performed property maintenance both inside the facility and on the grounds including sweeping, changing light bulbs, and removing debris in units as well as overseeing or directing maintenance and landscaping crews.➤ Accurately managed cash and balanced receipts, pursued collections, posted payments, processed accurate, timely daily bank deposits, and assisted with the auction process prescribed by law and as directed by management.

Streamsong, Fl

➤ Supervised and directed the bell staff to be the exceptional "First and Last Impression" for all resort guests.➤ Trained, scheduled, and supervised Bell/Valet staff to created lasting impressions/memories for all guests through interactions that exceeds expectations with a focus on living the values and mission of the organization.➤ Maintained and enforced all Bell Desk standards or procedures including maintaining and supervising the required control sheets or systems to ensure accurate tracking of all daily movements of bell staff, packages, and luggage.➤ Coordinated guest transportation such as taxis, limousines, airport transfers, and valet parking, monitored transportation to or from the resort for our arriving and departing guests, and directed activity of the front drive.➤ Maintained quality training programs and enforced company policies throughout the department including ensuring cleanliness and first-class service while assisting in the scheduling of arrivals or departures and evening duties.➤ Oversaw the performance, attitudes, appearance, and daily conduct of all Bell/Valet staff while promoting communication between employees, Front Office Manager, and other departments to ensure well prepared staff.➤ Coached staff to follow employee guidelines and to act in a professional manner in all situations equally with guests as well as peers, completed annual staff evaluations, and oversaw the submission of staff payroll.

Bay Harbor, Mi