With this venture, I have incorporated valuable skills into my repertoire and gained a profound understanding of responsibility. It all began with an opportunity presented by the European Union. Upon enrolling in the project, my business plan received approval, setting the wheels in motion. Despite the rapid pace surrounding me, I successfully navigated through paperwork, bureaucracy, and all the essential elements to propel things forward. This small business journey has not only enriched my skill set but has also unveiled the true meaning of responsibility in a dynamic and challenging environment.

Web Developer and Front Desk AssociateI began this role as a Web Developer and subsequently expanded my responsibilities to include a Front Desk position. During my time on-site, I gained a deeper understanding of daily operations and identified key areas for improvement in front desk activities. I optimized procedures such as document printing and centralizing operations required from clients. Below, I detail my interactions with Diamonds Group clients and staff:1. Client Interaction: - Managed client inquiries and sales. - Assisted clients in deciding the design of their custom jewelry orders.2. Operational Improvements: - Optimized front desk procedures to enhance efficiency. - Implemented a more effective system for document handling (online forms).3. Team Collaboration: - Worked closely with staff to identify needs and develop solutions (designing the jewelry in Photoshop, printing it, and giving it to the jeweler). - Facilitated better communication and coordination among team members (trained the new jeweler about our operational procedures and provided technical training for the devices we use: Laser welding, Gold Plating Device).This role allowed me to blend my technical skills with customer service, leading to significant improvements in both web development and front desk operations.

Passionate about connecting talent with opportunity! In my role as a Talent Acquisition Specialist at Hanco Global, I've had the privilege of honing my social skills by engaging with a diverse range of individuals, meticulously identifying candidates perfectly suited for key roles within our dynamic organization.🤝Building Bridges: Adept at fostering meaningful connections, I've played a pivotal role in bridging the gap between exceptional talent and strategic roles within Hanco Global. Engaging in insightful conversations, understanding unique skill sets, and ensuring the perfect match has been at the heart of my professional journey.💡 Strategic Recruitment: Thriving in a fast-paced environment, I've spearheaded strategic recruitment initiatives, ensuring that the right people are in the right positions to drive Hanco Global's success. From conducting insightful interviews to assessing cultural fit, my approach is geared towards building high-performing teams.🌟 Professional Growth: This role has not only allowed me to contribute to the growth of Hanco Global but has also been a catalyst for my own professional development. Mastering the art of talent acquisition has equipped me with valuable skills in communication, problem-solving, and adaptability.

Call center agent:An ordinary day goes like this, I open the systems:1. Clock software that monitors time spent working and time spent in breaks.2. Systems that allow me to gain access to customer accounts and details.3. A system that allows me to work on recently placed customer orders.4. Other systems where we can find more details about transportation and some services we offer.After that, I'm starting to work offline, orders are locked in our queue, and in the meantime we can pick up calls from customers who have been informed that their order has been suspended for a reason.Ordering:There are many reasons for an order to lock in our queue.Payment, invalid delivery address, service changes that the system could not accomplish, adding customer account discounts, activating or allocating devices, collecting missing information from the client and inserting them into the system, creating new accounts. In principle, we have a sequence of steps that need to be done by the API, but sometimes when the system fails to meet the requests, run the steps alone until the order ends.Receiving calls:While I process offline orders, I can receive calls from customers or other departments to solve a locked order in our queue.First, I collect key information such as account / order number, customer names, customer authentication by secret question or PIN. I do a complete check of order and account to get a proper resolution then i present it to the customer and if he agree I process the order completly

Volunteering Web Design and Graphic Designer.I was entitled to design the posters and tickets of events that we were hosting.Create the events in WordPress.Upload the pictures that were taken at the event.Event assistant: I was setting up the projector to the laptop and run the event presentation.