Flint's community maker spacehttps://factorytwo.org/en

Managed a team including direct, contract and offshore resources to support the product, sales and marketing functions in GM Customer Care and Aftersales.Worked with Pricing and data scientists to achieve $20 million in Part Lifecycle Pricing in 2022, $71 million in 2023, and additional scaling expected in 2024.Developed a role-based Sales force tool to achieve $200 million in 2022 revenue growth by standardizing customer contacts and providing daily performance feedback and peer rankings. Worked with data scientists to perform a comprehensive analysis of promotional spend, resulting in increased use of tactical order incentives that resulted in $3-5 million in monthly revenue.Coached employees in career development, strengthening company values, and meeting stretch goals.Achieved strong 180 feedback rating based on employee and customer feedback.Developed tools to align Finance with other functions. Transitioned the organization from manual reporting to automated, self-serve solutions using Tableau and Power BI.

Developed the administration and reporting systems for a $400 million annual customer incentive program.Developed a reporting system integrating customer data to provide a consolidated view of sales to the Independent Aftermarket (IAM), which formed the basis of GM’s Partner Perks program.Managed the team responsible for Sales Reporting, Data Warehouse and Tableau development.

Managed ACDelco marketing programs to increase sales to the independent aftermarket. Utilized BI and data analytic tools for sales objectives, administration, and problem resolution.Worked with independent auditors to correct reporting issues and recover overpayments. Worked with vendors on incentives for independent repair facilities, salespeople and consumers. Worked with customers to identify and resolve issues, including communication of audit actions.

Performed analyses of CCA’s consumer service rebates and presented findings to improve performance, including the need to publish a target price and extend the offer period.Benchmarked the CCA Marketing budget against other brands for advertising and Share of Voice. Communicated results from syndicated studies such as J.D. Powers Service Usage and Retention Study within CCA.

Executed CCA’s first online auction for excess and obsolete parts utilizing Covisint. Project manager for the development of the Powertrain Wholesale Dealer program, changing the way GM went to market for assemblies.Leveraged a cross-functional team to implement projects such as family-pricing for transmissions, a 36/100 warranty for engines and transmissions, and a price reposition for Allison transmissions that yielded $1 million in incremental contribution margin over the first year.

Developed and executed a market-based pricing strategy and worked with a cross-functional team to improve product quality.

Lead the development of the ACDelco Powertrain Call Center and created a Microsoft Access-based system for handling calls, improving call quality and collecting actionable data. Managed eight contract call-center employees.