Led a project management team dispersed on a global scale to plan, govern and deliver initiatives within budget and timeframes, focused on improving customer satisfaction levels, profits and revenue pipeline opportunities.-Orchestrated and led a geographically diverse team of project management professionals, fostering a culture of collaboration and efficiency across multiple time zones. Grew the team to over 15 professionals globally.-Strategically formulated and executed… Show more Led a project management team dispersed on a global scale to plan, govern and deliver initiatives within budget and timeframes, focused on improving customer satisfaction levels, profits and revenue pipeline opportunities.-Orchestrated and led a geographically diverse team of project management professionals, fostering a culture of collaboration and efficiency across multiple time zones. Grew the team to over 15 professionals globally.-Strategically formulated and executed comprehensive project plans, consistently delivering projects on time and within allocated budgets, resulting ind 97% of projects delivered on time and within agreed budget.-Diligently prioritised customer satisfaction, implementing targeted measures that resulted in a notable increase in client retention and loyalty. Achieved consistent CSAT (Customer satisfaction survey) results of above 95% satisfaction.-Demonstrated adept financial acumen, effectively optimising operational efficiencies and driving significant growth in both profits and revenue streams.-Proactively identified and capitalised on lucrative pipeline opportunities, leveraging a keen understanding of market trends and industry dynamics to maximise business potential. Show less

I headed a programme and digital portfolio project delivery for the largest car insurance company in Germany, dedicated to innovation. My role also involved planning and executing digital transformations as part of wider strategic change plans, including platform development and custom products for the insurance market. My key achievement:• Empowered the customer success management team to improve online portals for clients

I used a lifecycle program management approach to fulfil strategic organisational goals for the largest provider of media and telecommunications services in Australia. My key achievements:• Shaped a delivery roadmap to introduce the Adobe AEM 6 (CQ5) asset management solution.• Established many CMS and generic platforms, including Sky News Telstra Media.

Senior Project Manager at Telstra Digital delivering the 2014 and 2015 NRL (National Rugby League) Program of work including:- A new NRL flagship app with ID and subscription integration- 16 NRL Club Apps- A new Tipping and Fantasy application- A new Match Centre product with Live event streaming integration- 18 new responsive NRL Club website using Adobe CQ CMS- Telstra Identity and Digital Pass integration across all NRL Products

Program lead on a number of medium to large initiatives. Working in an AGILE environment

Senior Project Manager also taking on responsibility for the deployment of major realeases including testing, performance testing, operational readiness and infrastructure build/readiness

Responsible for projects relating to the integration of two major companies (Vodafone and Hutchison)

Responsible for the end to end delivery of a new framework within the billing system allowing plans and propositions to be brought to the market quicker and more efficiently

Managed the implementation of a joint programme between O2 and IBM to upgrade the billing system used to service Postpay customers impacting over 7 million customers.

Project managed a virtual team of data analysts, MIS developers and suppliers to deliver various billing system upgrades and marketing initiatives

Managed the different relationships between business areas and the project gaining requirements sign off and agreement through clear delivery and influencing skills

Managed and co-ordinated reporting for all the change taking place within the business, ensuring all impacted areas were engaged and resource was allocated within service level agreement.