Dan Onaca Email & Phone Number

Bucharest, Romania

- Implementation of SAP Hybris Marketing solution, using SAP (RDS) including: solution design, functional specifications, development, solution testing, configuration, user roles, end user training, management of system errors;- Configuration & customization of SAP Hybris Marketing UI5 interface: Data Management, Marketing Campaigns, Segmentationand Target Groups;- High level of customer service enabled by strong communication skills and by a willingness-to-help attitude.

Bucharest, Romania

- Assessment of customer needs (regarding incoming and outgoing invoices, purchase orders, service entry sheets, etc.) and designing, documenting, testing and deployment of new IT application - together with colleagues, developers and external consultants;- Successful management of business support tickets and requests, by evaluating and determining root cause to ensure 100% problem resolution;- Experience in SAP: Workflow, Material Management, Plant Maintenance, Organizational Management, Security and Finance.

Bucharest, Romania

- Financing sales activities - directly meeting with clients, identifying their financial needs and offering financing solutions; Performing on site due diligence of the borrower (financial statements analysis, cash flow projection and risk assessment);- Negotiation of financing conditions, customer guidance into making well-informed financial choices, in an emphatic and objective manner which has helped me build trust and form long-term relationships;- Building and maintaining positive business relation with existing clients / travel across the country for customer visits; Collection – contact clients with unpaid leasing fees.

Bucharest, Romania

- Credit Card Product / Procedure launch according to client needs, sales force feed-back, market conditions and the bank’s business plan, together with the related departments of the bank and external service supplier;- Credit Card Statement design with focus on customer satisfaction and comfort;- Software support for front and back office staff; Product monitoring.

Bucharest, Romania

- Promotion and sale of credit products to new and existing clients; Counseling and excellent customer service;- Customer financial data collection, analysis and management and meaningful credit reports for accurate credit decisions;- Training and support for new colleagues .