Senior Customer Success Associate
Current★ Recognized by superiors and peers for excellence in diligence, leadership, and strict attention to detail, promoted to Senior Customer Success Associate, beginning as Customer Success Associate.★ Thought leader in relation to government regulated licensing industry, demonstrating self-reliance to develop and maintain up to 55 key accounts, including Netflix, Inc., Constellation NewEnergy, and Ameresco, Inc.★ Actively listen to and assess clients’ needs and challenges, employing unmatched industry knowledge to develop strategic action plans that grow book of business through assertive licensing service up-sells.★ Employ advanced computer skills, diligently managing diverse Salesforce applications to provide efficient and accurate data entry, maintenance, and knowledgeable customer communications.★ Deliver timely progress updates on business development activities, strategic planning, and other key indicators to the management team.