Dan Parry Email & Phone Number

Responsible for administration/planning/support of large VoIP/Digital Nortel Meridian Option 11 phone switch.Also responsible for managing Toll-Free Numbers using ATT's IVR Program (Route It)Responsible for implementing and managing NICE call recording solution for active and historical call monitoringBlackberry Enterprise Server Administrator... repsonsible for management, upgrades, and maintenance of 140 user + BES environment.Part of a team that moved our existing Data Center from one location to our new facility; assisted in planning and implementing the move itself

Responsible for administrating clustered Cognos 8 environments. Planned and built out a larger Cognos 8 implementation.

Help Desk Analyst. Provided tiers 1 and 2 phone support for corporate and client users regarding both custom developed and traditional software platforms (Windows troubleshooting, Office assistance, etc).