Dan Partridge Email & Phone Number

London, GB

Jacksonville, FL, US

Currently leading Global Business Process Automation to deliver Robotic Process Automation solutions for the benefit of FIS and external customers. Building and leading the automation function for FIS Merchant Solutions ( Worldpay ) platforms. Creating technical capability in AWS, Ansible, & Resolve, to deliver automated solutions for IT Operations teams

Cincinnati, Ohio, US

Working with the Acquiring Support team to determine their operational readiness for future merchant migration to WorldPay’s new platform. This role was to provide direction and guidance for the Leadership Team, liaising with the internal Lines of Business and Program Delivery Leads

London, GB

Building a new Service Availability function for the Global Private Banking group's Digital Service offering. The function provides an interface between HSBC Group's existing Service Management organisation, and the Private bank's Digital IT DevOps teams.

New York, NY, US

• Responsible for the central Technology Data Masking Service to meet the firm’s requirement to mask personably identifiable information ( PII data) for use in non-production environments. Global responsibility for.
• Transformed the Data Masking Service from single thread Agile development team to a factory model to provide scalability in response to fluctuations in demand.
• Realised operational efficiencies to reduce overall cost of service by 20%
• Brand Ambassador, communicated Data Masking Security Policy, and the available solutions to IT Product Owners and Risk Officers across the Technology Department
• Introduced consultation based on-boarding for new Environment Management engagements
• Introduced Production Management Core Competencies and ITIL Service Management process currently in use in PM teams

New York, NY, US

• Responsible for coordinating the planning and execution of functional, integration and User Acceptance Testing activities across multiple work streams for the MIFID2 program.
• Liaised with QA team leads and central program managers, providing status for senior management stakeholders and assisting with defect management escalations.
• Coordinated Test Planning and Execution across all impacted asset class aligned QA teams.
• Program Management of Front to Back Test Environments for Transaction Reporting Testing across all impacted asset classes

New York, NY, US

• Senior leadership team member. Responsible for running a vendor RFP to determine the strategic direction of both Quality Assurance and Production Management organisations within Morgan Stanley over the next five years.
• Authored the initial RFP document for Production Management which was submitted to competing vendors, laying out the current operating state and future requirements for the contract. The scope involved 2500 vendor.
• Played a key role in vendor selection and Task Order negotiation, delivering expertise from my Production Management experience.
• Identified operational gaps such as consistent Problem and Incident Management and Location strategy across the department. This described the future Target Operating Model for Production Management at Morgan Stanley.
• The renegotiation and vendor consolidation resulted in significant savings to the firm and informed a mutually beneficial transformation roadmap for both QA and Production Management

New York, NY, US

• Responsible for provision of application support services across all Morgan Stanley's trading locations.
• Increased the breadth and depth of coverage provided by the team - from 9 people in Q1 2009 to 40+ people, in NY, Hong Kong and London covering L1/L2 support for the FX businesses
• In 2010 I introduced and led a forum on Capacity Management, with the mandate to plan and execute IT strategy in response to changes in business trade volumes. This forum included senior stakeholders from Front Office.
• Managed necessary development projects ( up to 30 additional staff ) examples: Remediation of legacy front office systems; Capacity expansion development project. Delivery of a Front to Back test environment
• Introduced ITIL based processes, maintaining consistent escalation of support issues, incident and problem management expertise and management reporting
• Fiscal responsibility for a budget in excess of $9million to provide a consistent and high quality IT service.

New York, NY, US

• Responsible for provision of application support services for the Credit Derivatives Trading business. The role expanded to include provision of support for Credit Derivatives middle and back office operations.
• Engaged with development managers to maintain smooth delivery of applications and support function
• Reduced cross region discrepancy in production with measurable increases in efficiency
• Identified weaknesses in team member´s knowledge and skill set through self assessment and evaluation., and addressed issues with internal and external training programs.
• Mentored senior individuals within the Credit team to take on more responsibility an ultimately take over the global function for both Credit and Derivatives groups in succession to me.

Zurich, CH

• Responsible for coordination of all production support and software release activities for each of the collateral trading systems within UBS
• Implemented Software Release Cycle in cooperation with development team leads
• Implemented of "Follow-the-sun" support model used on robust definition of each region's roles and responsibilities
• Implemented Call Tracking using third party software tools as well as Incident Management and proactive Problem Management where previously there had been an operational gap

New York, New York, US

• Multiple roles within the Fixed Income Electronic Trading team.
• Restructured development and test environments for Electronic Trading developers and implemented a process in London for software deployment and releases, working closely with NY colleagues to ensure global compatibility
• Managed a number of significant software deployments both in terms of business impact and scale of deployment including full system upgrades in response to changes with external exchanges
• Managed support and enhancement work for the Fixed Income cash trading systems

• Responsible for application support of both proprietary and vendor software in support of the FX Options business. The role included line management of several systems analysts based across Europe
• Project Management of the FX Derivatives systems infrastructure upgrade program necessary to support the integration of UBS & SBC in London
• Delivered regional application upgrade program for the derivatives trading system in London in order to take on the combined bank's FX trading book
• Project Management of the relocation of all FX proprietary trading applications from SBC's office location to UBS head office.
• Decommissioned SBC's Commodities trading system following the exit of the business

New York, NY, US

Joined JP Morgan as a graduate on the internal training program. Initial role was within a specialist services team supporting trading systems across the business based on unix operating systems. The role involved a high degree of customer interface as well as team work to ensure business continuity. Progressed to specialist Project Management team.