Responsible for providing leadership and oversight of J.P. Morgan's Defined Contribution and Total Retirement Benefits for New Business and Corporate Action teams. • Vision and strategy to achieve best in class results specific to all administrative services and conversion activities for existing and new clients including DC, DB, NQ, 457, 403(b), Puerto Rican Plans, MPP, Profit Sharing, Taft Hartley & ESOP.• Full Defined Contribution administration including plan qualification, participant education, testing, trust accounting, plan design, contracts and agreements, Plan Expense Accounts (PEA), terminations, IRS/DOL audits, regulate Safe Harbor, QDIA, PPA.• P&L Management in excess of 5 million annualized. Responsible for Grow the Business and Cross Sell opportunities to increase profitability with plan re-enrollments / investment resets, plan consolidations and quality initiatives tied to expense management with adoption trends and margin improvement.• Executive Leadership, direct organizational oversight to 55 employees, including 5 direct manager reports. • Targeting strategic business growth in defined markets of $25mm – multi billion, including participant populations of 100 – 138,000 eligible with a balance.• Accountable for client satisfaction while balancing growth, retention, and profitability. Led the creation and implementation of a strategic roadmap planning future systems architecture and organizational realignment.• Delivering on a set of initiatives to improve the client experience and operational efficiency. Built and maintained the Advisor Strategy to implement new differentiators and thought leadership opportunities to build alignment and consistency in all touch points throughout the sales/service lifecycle increasing client engagement and accountability.• End to End Conversion process mapping; establish key controls and hand-offs, adoption of PMO reporting and improved UAT to PROD testing methodology.

Managed relationships between business units, leverage resources to meet daily service targets, improve customer satisfaction, support Health and Welfare projects in alignment with company direction. Ensure that the operational services provided to clients meet their needs, internal and external service level agreements, and are delivered in a quality manner.

Responsible for the effectiveness and quality of the recordkeeping operation of client plans and for reducing administrative tasks for clients by ensuring the appropriate setup and utilization of operational services and technology, and managing client behavior. Influence and serve as consultant to internal business partners through analysis of plan data, ideal service configuration, and implementation of new services. Provide project management and leadership to support and establish services aimed at improving service delivery technology and lowering cost. Lead projects focused on standardizing and optimizing key processes that influence customer satisfaction and productivity needs. Support sales in New Client search.

Management of Implementation and Corporate Action project teams located in California and New Hampshire. Assigned resource allocation and delivery of all project work, with responsibility for all Retirement Plan knowledge on the projects. Established client relationships to influence outcomes, extract information, resolve issues, and provide the client confidence to quality and data accuracy.

Facilitated and tracked all accounting and receipting principles for over 350 corporations, partnerships, individuals and estates. Including financial statements and cash flow implications. Prepared tax returns, tax research, accrual reviews and supervision of tax and accounting staff. Represented audits for state local and federal tax limitation requirements.