Dan Pickar Email & Phone Number

Appleton, Wisconsin, United States

Appleton

• Drove the launch of a new ecommerce platform as key contributor and part of a team of 8, acting in a pivotal role in identifying and executing all website needs based on internal and customer feedback through focus groups, customer pilots, and sandbox testing• Developed customer personas, facilitated customer questionnaires, organized and executed a pilot program, and conducted extensive testing on the new platform prior to launch to ensure a seamless user experience• Acts as the Regional Ecommerce Expert in the development, rollout, and training for all continual website improvements to ensure staff and client success• Established and grows a customer base from the ground up, developing strong customer relationships by exceeding order management and communication expectations, operating at 150-200% above the $100k sales goal for Q4 ’20 and Q1 ‘21• Directs multiple customer projects totaling up to $300k each, ordering and managing large volumes of materials, and communicating with project managers on order management and other needs to ensure timely release dates• Administrates the real-time customer chat feature on the new platform, conducting chats and managing 10 team members including schedule organization and execution, customer relations guidance, and administrative support resolving customer inquiries• Creates new accounts and manages existing accounts including customer training on the website, mobile apps, and inventory management systems

Appleton, Wisconsin

United States

• Specialized in operations and the production environment in the transition from a business venture to a fully operational ecommerce platform, managing all relevant operations as part of a senior leadership team through Lean techniques and the Kaizen process • Drove and managed operations for the entire ecommerce website in support of 6 regional locations and led a team of 15 staff in the production of clothing for the site, including product specifications, photography and editing, and fulfillment and shipping• Coordinated all aspects of the ecommerce process at each location, including initial visits, weekly meetings, onboarding documentation, and training in the form of SOPs and learning management systems (LMS)• Established the production environment of each new location, staging and organizing inventory space, training the entire staff, and providing resources to begin production and sales immediately• Provided continual support to regional locations through video conferencing and monthly meetings to communicate the state of the business with all sellers.

Appleton, Wisconsin

• Led and managed all aspects of 3 ecommerce businesses and platforms (Amazon, eBay, and Half.com), including customer service, production, and shipping through third party sales, driving departments with yearly sales ranging from $1-1.5M• Managed the team’s production and sales goals, communicating daily metrics for visibility and to monitor individual progress through team and 1:1 meetings to debrief and create strategies for improvement• Identified areas of opportunity for process optimization, testing and implementing new processes as a team which increased annual increase in books/media sales by $700k and production by 66% within a 5-month period with no additional overhead• Developed and implemented SOPs for operations and production through Lean techniques, the Kaizen process, and Kotter’s 8 steps of change, improving production and efficiency by 66%, increasing from 750 to 2,000 pieces per day

Appleton, Wisconsin, United States

United States

Goodwill Retail Store - Darboy