NXT Level Technologies, LLC is an IT services provider with a global presence, headquartered in Charlotte, NC. Locations include US (Chicago) Argentina, Canada and India. We offer services specializing in all Guidewire Products, Salesforce and AWS Architecture. We have over 25 years of experience in the Information Technology and Insurance Industry, as well as over 13 years of experience with Guidewire products, which has enabled us to partner with our customers to lead successful engagements.Through extensive product knowledge, dedicated centers of excellence, targeted response and customizable engagement models, we provide value driven partnerships that enable successful project implementation and delivery.NXT Level Technologies mission is to be the partner of choice to provide knowledgeable staff and cost-effective engagement solutions to ensure our customers deliver successful on-time and on-budget project implementations.Through our engagements with leading companies, we've developed strong areas of expertise that have propelled our customers in a variety of industries to the leading edge of technology. In addition to a deep understanding and experience of complex IT issues, we have expertise in virtually all technology disciplines. Our core solution sets are:Guidewire® Insurance Suite, Data Migration and Digital PortalsSalesforceCloud Architecture (AWS)Enterprise Content Management

Mutual of Enumclaw (Jan 2018-Current) - Consulting, advising and filling ScrumMaster role for ClaimCenter 9.0 (Cloud) implementation as well as VendorEngage Portal Implementation. Coordinated System Integration Testing and User Acceptance Testing. Went live 12/2018Westfield Insurance Group (Oct 2016-April 2018) - Consulting and advising for Claims Management team on areas of Production Support, Maintenance and upgrading Guidewire ClaimCenter. Helping to deliver key business functionality with minimal interruption while developing a strategic roadmap for the future. Managing a team of five consultants who implement code to meet business enhancements and defect fixes, as well as position ClaimCenter for upgrade in 2017.

Executing strategic measures to identify, prioritize and deliver key business initiatives for Policy Administration end-to-end production support for four business units covering insurance operations, business unit enablement and claims management. Partnering with executive leadership to develop and support annual operating plans for business units. Diverse accountability include directing operations for Claims Run Off and transition of legacy platform and support for 16 business units; overseeing Application Transition Program including developing the Transition Model, Transition Plan and all artifacts; Managed a team of six direct and 19 indirect employees and four interns to implement business initiatives and assist in the development of practical solutions in our home grown policy admin application and Guidewire ClaimCenter. Lead a team of eight direct and 62 indirect employees, offshore consultants and five interns while building a Center of Excellence in the Business Analysis and Testing Services areas.Led a team of four direct and 39 indirect employees and offshore consultants and two interns while implementing, supporting and upgrading Guidewire ClaimCenter.

Directed business activities and strategic direction for claims services while leading a team of 12 in the management of complex portfolios. Oversaw the Legacy Claims application utilized company-wide including the coordination of Asset Recovery testing and the training of clients. Created and developed documentation to support applications and reviewed, evaluated and modified applications and claims procedures. Managed customer complaints and requests for proper resolution and client satisfaction while overseeing claims performance improvement initiatives.