• Built effective pipelines and enhanced production infrastructure through targeted database and cluster management.• Used Docker and Kubernetes to manage, scale and update containers for improved automation possibilities.• Handled configuration management using best-suited software tools, including Terraform, CloudFormation and Ansible.• Used CI and CD automation testing to effectively assess application function and user experiences.• Quickly responded to and resolved debugging issues within production systems, minimizing error and risk.• Created and executed automation processes, enhancing application scalability and functionality.• Optimized resource usage across cloud environments to reduce operational costs while maintaining performance standards.• Managed version control systems like Git, ensuring streamlined code integration and collaboration amongst team members.• Engaged in proactive monitoring of applications and infrastructure to anticipate and mitigate potential issues before impact.• teams to implement robust security frameworks and compliance standards.• Conducted regular system backups and disaster recovery operations, safeguarding critical data against potential loss.• Collaborated with software development teams to automate the build and deployment process, significantly reducing release times.• Implemented and managed continuous integration and deployment pipelines for efficient software updates.• Facilitated containerisation of applications using Docker, improving development consistency and production deployment speed.• Gathered and defined user requirements for system updates.• Monitored system performance to identify weaknesses, bottlenecks and inefficiencies.• Created and deployed system testing plans to back up deployments.• Coordinated closely with IT security

• Coordinating around 50 call center operators per shift; • Analyzing, following and solving tickets in internal database;• Ensuring new employees training and integration within the company procedures;• Communicating with other departments in order to resolve different issues;• Coordinating satisfaction survey projects;• Providing and following standard help desk procedures;• Daily, weekly and monthly reporting;• Proposing new procedures for improving activity in customer service department.

- Web application development