Dan Prater Email & Phone Number

United States

site safety manager Supervise crews of up to 300 people on large scale industrial construction projects to ensure all aspects of the project are completed safely Manage all incidents related to workplace safety/practices, first aid, near miss, equipment damage, workers comp etc from start to finish · Collaborate with internal and client leadership, along with employees and subcontractors to handle all day to day issues efficiently and safely in a time sensitive and production focused environment· Lead daily meetings with entire crew to review scope of work and associated risk avoidance· Manage and maintain employee and other job related paperwork/documentation/reports and input into company systems/ submitted to customer· Procure and maintain safety related supplies/ PPE/ consumables· Experience in automotive manufacturing facilities, utility scale solar projects, food and beverage facilities, hospital/ medical facilities, and general industry new construction and retool/remodel projects

• Design, build, test and maintain enablers of business processes, including technology and process solutions with a focus on medium complexity, multiple application business processes• Communicate with clients and internal teams to create new business processes • Consult with internal and external users to identify current operating procedures and to clarify program objectives• Contribute to in the entire implementation process• Create Business Requirement documentation to outline scope and objectives of projects• Create Technical Specifications documentation to describe program development, logic, coding, and corrections. • Create Layout plans for new files • Unit testing of programming changes• Drive definition of improvements based on business need and architectural improvements• Responsible for build and testing of projects, root cause analysis of technical issues, and complex performance tuning• Query reports and run data analysis of rejections and other production related data• Create reports of production data and audit large payer invoices.• Create technical documentation for end users outlining operating procedures

United States

site safety manager• Supervise crews ranging from 20-150 people on large scale industrial construction projects to ensure all aspects of the project are completed safely • Manage all incidents related to workplace safety/practices, first aid, near miss, equipment damage, workers comp etc from start to finish • Collaborate with internal and client leadership, along with employees and subcontractors to handle all day to day issues efficiently and safely in a time sensitive and production focused environment• Hire in/orientate new employees• Lead daily meetings with entire crew to review scope of work and associated risk avoidance• Manage and maintain employee and other job related paperwork/documentation/reports and input into company systems/ submitted to customer• Procure and maintain safety related supplies/ PPE, tool/ part requests and facilitate deliveries/ distribution

• Continued focus on Eligibility transactions• Solve difficult problems using logic and analysis and provide effective solutions • Create training documents and define standard operating procedures for the eligibility team• Facilitate eligibility training for all departments; internal and external clients• Training and serving as a mentor for other associates • Outline and develop more efficient workflow procedures through collaboration with other departments• Identifying potential problems, unforeseen tasks, missed targets, and communicating impact through appropriate channels • Assisting in problem solving, analysis or technical support on business operation issues.• Work directly with IT to develop product enhancements, additions/overhaul/ creation of new internal tools and programs• Work directly with IT to validate deployments and enhancements before they are released to production. • Work directly with internal and external partners to troubleshoot and correct large impact technical issues that if not resolved immediately present a large impact for customers• Audit and reconcile large payer invoices; investigate and implement system wide changes to save the company money

• Troubleshooting, testing, and resolving reported production support or data issues • Managing a workload of technical support issues and provided status to external users and internal staff on a timely basis • Analyze 270/271 eligibility transaction files to troubleshoot and resolve customer questions/problems in a timely manner • Implement eligibility connections with new payers • Research and resolve second level eligibility issues• Attended weekly meetings to discuss companywide issues that are of large impact to the business• Contacted payers, trading partners, and software vendors to research issues and provide prompt resolution• Provide technical support for web/ technical issues• Provide feedback/training to first level support representatives on escalated issues

• General customer service duties related to an inbound call center. • Received 99% or higher on all quality and workflow audits for 7mothns in a row • Received 105% perfect audit scores consecutively for last 4 months• Exceeding production goals for talk time, calls, and overall productivity for last 10 months• Create process/workflow improvements for the team in general• Work with management and other departments with identifying and testing of technical problems and new process implementations. • Facilitate training for new hire representatives and assist them with day to day duties/questions.• Go to person for all team members with questions and training for difficult issues• Member of the Web Issue Research Team where I identify, document, troubleshoot, and work with other departments to resolve internal technical problems.• Promptly research and reply to clients emails in the emergency, urgent, and routine email queues in addition to daily tasks • Work and resolve complex issues from other reps and complete the issue by following up with clients on how to resolve • Provide feedback/training to customer service reps on escalated issues. • Take on “hot site” or “supervisor” calls from other reps to resolve issues for upset clients • Document all aspects of the customer interaction, and the steps taken to resolve the issue in the company database. • Proactively contact clients to make them aware of possible problems they have otherwise missed. • Strong multi-tasking skills with the ability to work on multiple, complex issues at once.• Four times voted Customer Service Representative of the month by my peers

• Field live phone calls and take email requests via website or instant message in a fast paced detail oriented environment. • Follow up as needed with customer, or other departments within the company, to ensure satisfaction and quick problem resolution.• Document all aspects of the customer interaction and steps taken to resolve the issue in the company database. • Proficient in the operation of multiple truss design, engineering, production, database, and inventory management software products • Provide software support for troubleshooting problems with each program• Provide design/ engineering consultation to customers to maximize strength and production efficiency of the overall project • Various levels of training of new and advanced users (internal and external) on maximizing design potential and efficiency of the software• Provide interface design; content research, development, and testing to create a more user friendly and marketable product• Travel to customer plant sites and various trade shows to provide software training and support• Assist customers with various technical issues related to the company software, also with general hardware and networking issues • Strong multi-tasking skills and the ability to work on multiple issues at once.