Dan Pratt Email & Phone Number

London, GB

United Kingdom

Happier customers make for better business.DAP Consultancy specialises in Customer Experience consulting. Focused on maximising your business growth, customer loyalty and profits, by improving the experience your customers receive.Having increased revenues and customer satisfaction of start ups, small to medium size enterprises and large scale multi.

Swindon

Presenter and producer of a monthly business radio show on Swindon 105.5, available on FM, DAB, Live Stream and Podcast.

Unparalleled competitor intelligence. FS or FinTech? Are you struggling with competitor research? Risking disruption without proper competitive landscaping? Want to remove these pains and win in the market? If you want to unlock critical competitor & market insights, here are 3 things YOU MUST DO: 1. Talk to consumers (not just your customers) about their.

Agile 24/7 plug-in plug-out customer and sales support from highly skilled real people.

Experts in energy reduction and digitization of buildings.Equipping our clients with the combined capability of data analytics, smart building system integrators and industry experts in energy saving programs, to reduce energy consumption, provide valuable insights to answer strategic business questions and optimize environments to significantly enhance.

Delivering innovative and pragmatic Customer Experience Design, Training and Coaching for Customer Whisperers across a variety of sectors.

Everything in one place...Build and manage a professional website. Publish articles and documents. Promote events and vacancies. Sell tickets, goods and services. Accept donations. Develop and maintain a contact database. Conduct email marketing activities. Create quotes/invoices and collect payments online. And harvest priceless analytical data from your.

Paris, Île-de-France, France

London, United Kingdom

• Manage a team of 5 resolving around 4k customer queries a month through various channels.
• Key responsibilities include:o Customer insight and data management and execution.o Operations, scheduling and planning of jobs for the engineers including installs and call outs.o Ensuring customer KPIs are met.o.
• Key achievements include:o Recruiting, training and developing a self-sufficient team.o Significantly increased the Virgin Pure TrustPilot, NPS and CSAT scores by improving service.o This therefore improved sales and.

London, United Kingdom

• Marco is a peer to peer vehicle rental start up, similar to Air BnB but for cars. It is an online business and primarily app based, with web based functionality also.
• My initial objective was to build an entire Customer Experience department from scratch, designed to offer a world class service to Marco customers, both to owners and drivers of the vehicles on the Marco platform. The.
• I was responsible for researching, sourcing, purchasing and implementing the full CX systems at the best price for Marco.
• Communication channels that I set up included live chat, a softphone and IVR system, email and social media messaging.
• I built and wrote an entire self-help knowledgebase platform consisting of searchable FAQs, policies and articles. I then integrated this into the Marco app and set as a first point of help within the app and the.
• Reporting - I set up and built various reports and dashboards providing customer metrics and KPIs. Some reports of which were automated scheduled email reports and some more bespoke ad hock reports to view online at.

London, United Kingdom

• Support in definition of a customer experience strategy, from the prospecting phase up to re-contracting that’ll deliver a best-in-class experience for the customers.
• Map all customer-impacting journeys, ensuring they are as efficient as possible, from ease of use for the customer and maximum profitability.
• The go-to expert to advise and sign-off on resolutions and best treatment practices for BAU customer issues.
• Identify, scope and prioritise new opportunities to innovate and deliver the brand customer experience.
• Design and development of initiatives and experience interventions to drive increased NPS.
• Create and run a Voice of the Customer (VOC) programme to gather customer insights through surveys, social media, focus groups, review sites such as Trustpilot and many other methods, using this to identify pain-points.

London, England, United Kingdom

• Business Development – Development of processes and technology for the business, negotiating the associated contracts and managing their budgets, for example the design and launch the guest measure dashboard.
• Reporting and Data Analysis - Report regularly to the business on guest feedback, statistics, ranks, trends and blended metrics. Advice is then given in order to advance the business and enhance the guest experience..
• Guest Feedback - Managing the team responsible for all guest feedback coming into the business and processes to improve this, turning complainants into fans, wowing guests and personally resolving all escalated.
• Troubleshooting and Complaint Prevention - Troubleshoot and offer solutions for when things could or do go wrong and reacting quickly to prevent issues occurring to better the business, guest experience and profits.
• TripAdvisor - Manage TripAdvisor for all of Café Rouge from the pages themselves to feedback from them; overseeing all activity and ensuring all reviews are responded to correctly. This responsibility includes setting.
• Accidents, Injuries and Legal Claims - Managing serious complaints such as accidents/injuries/alleged food poisonings including those who wish to take legal action, liaising between ops, H&S and the guest until closed.

Marylebone, London

• Part of a small team responsible for managing the businesses customer feedback and providing first touch resolution of complaints including escalations, praise and enquiries for 450+ restaurants, 900 contacts per week..
• Responsible for monitoring, acknowledging and creating conversation to all the businesses social media pages, including throughout the time of one of their biggest media crisis.
• Aiming to turn complainants into raving fans while managing compensation and legal obligations.
• Marketing liaison, advising on campaigns and promotions, reporting to the marketing department and writing promotional T&C’s to improve the customer’s experience.
• Improving efficiency of processes, with innovative thinking to improve service offered to customers.
• Reporting to the relevant departments and restaurant operation teams to drive improvements.

Canary Wharf And The City Of London

London, United Kingdom

Swindon, United Kingdom

London, United Kingdom

Swindon, United Kingdom

2:1 Bachelor Of Arts Hons Degree, Music With Media And Popular Culture, 2:1

Activities and Societies: Media Representative - Music Representative - Uni Hockey Team

Tripple Distinction B-Tec National Diploma, Popular Music

Activities and Societies: AS Level ICT - Foundation of Advance Maths - Grade 5 Music Theory - Music Student of the Year