Dan Pullinger-Yang Email & Phone Number

London Area, United Kingdom

Training duties:• Onboarding of new staff, in depth VDR and AI product training for Service and Sales teams.• Sourcing, implementation, and management of company’s Learning Management System.• Continued Sales enablement on new and existing VDR and AI products. Analysis and evaluation of content delivery effectiveness.• Creation and maintenance of VDR and AI platform training material, static and video based, software emulation; accessible by both internal and external end-users.• Management of local training assets and stakeholders.• Assisting Sales teams with pre-sales demos and post-sales engagements. Creation of Sales demo scripts.• Client site visits encompassing group training and tier-1 clients.• Authoring of content pieces highlighting product benefits for marketing purposes.Product duties:• Management of VDR and AI product enhancements. Integration of AI functions into front-end platforms.• Analysis of business logic, use case and customer journeys generation, technical spec writing for development team.• Lead for UI/UX upgrade packages to VDR and AI products. • Development Sprint ownership and planning. Monitoring of Sprint progress and completion.• Ownership of internal technical deploy notes.

London, United Kingdom

• Management of secure hosting environments, both VDR, AI and CM platforms. On behalf of financial and legal services, real estate, and energy sector clients.• Provided a full life-cycle client touch-point. From initial project set-up and VDR training, continued platform support, to analysis of VDR usage and end-user interest and engagement.• Worked with internal VDR resources (IT/Sales/Service), to ensure client expectations can be met and exceeded.• Involved with the maintenance and development of internal workflow processes, allowing internal support frameworks to operate efficiently.• Identifying potential product development areas and the design and implementation of operating procedural enhancements.• Mentoring of new staff members, nurturing growth in both technical skill and client contact areas.

Royal Mail IPO secondment:• Provided internal, onsite project management support for the IPO.• Managed interdepartmental document work streams and controlled user access. Authored best practise and verification guidelines.• Assesed VDR usage and end-user engagement. Provided key metrics and waypoint markers to relevant stakeholders.• Organise and monitor content delivery via cross department subject matter experts and relevant authorising parties.Datasite:• Management of secure hosting environments. On behalf of financial and legal services, real estate, and energy sector clients.• Provided a full life-cycle client touch-point. From initial project set-up and VDR training, continued platform support, to analysis of VDR usage and end-user interest and engagement.• Worked with internal VDR resources (IT/Sales/Service), to ensure client expectations can be met and exceeded.• Involved with the maintenance and development of internal workflow processes, allowing internal support frameworks to operate efficiently.• Mentoring of new staff members, nurturing growth in both technical skill and client contact areas

Running the day‐to‐day Production department for both VDR projects, and eDiscoveryprojects.Ensuring deliverables for Litigation Support projects are handled and produced in adherencewith Government set SOPs, clients include public bodies such as the CPS/MOD/HMRC/SFO.Signed off by the SFO to manage confidential data.Staffing and processing resource allocation, setting of project prioritisation.Responsible for the planning, implementation and leading, of hard/soft data collections to75+ client offices, across the EMEA and Far East areas.Tasked with the creation and updating of internal training guidelines, and operationalprocedures.

User Experience Design

Graphic & Information Design