• Directed market research and valuation efforts focused on the business turboprop and jet markets, providing insights to executive leadership and sales teams.• Developed and implemented advanced aircraft valuation models, significantly enhancing accuracy and supporting data-driven pricing strategies.• Actively engaged with industry stakeholders, including dealers, brokers, and market analysts, to maintain an up-to-date understanding of market trends and aircraft values.• Provided expert coaching to the Pre-Owned Sales Team, ensuring they are equipped with the latest market intelligence to optimize pricing and sales performance.• Represented Textron Aviation at key industry events to enhance brand credibility and industry leadership.

• Managed the trade-in and resale process for business jets and turboprop aircraft, ensuring that transactions were executed with a focus on maximizing asset value. • Led major refurbishment and modification projects, enhancing the marketability and value of pre-owned inventory through strategic upgrades and repairs. • Facilitated successful trade-in and delivery transactions across Europe, Asia, and the U.S., ensuring high levels of client satisfaction and repeat business. • Established and maintained strong relationships with international clients, brokers, and industry partners to support seamless transaction processes.

• Led a team of field service experts supporting a global fleet of T-6 training aircraft, with a focus on operational efficiency and minimizing downtime.• Iimplemented support programs that improved fleet readiness, contributing to customer satisfaction and retention.• Collaborated closely with engineering teams to resolve field issues swiftly, reducing operational disruptions and extending aircraft service life.

• Directed global product support operations for King Air and piston aircraft, ensuring the highest levels of customer satisfaction and operational reliability.• Led initiatives to enhance product reliability and reduce operational costs, delivering significant improvements in service efficiency and client outcomes.• Contributed to new product development efforts by providing market insights and client feedback, guiding design and feature enhancements that met customer needs.

• Managed engineering support for the King Air production line, overseeing a team responsible for implementing design changes that improved aircraft performance and market value.• Worked closely with field service engineers to address and resolve operational issues, contributing to reduced warranty costs and enhanced customer satisfaction.

Served in various capacities in Guatemala, Ecuador, Suriname and the United States for approximately 10 years. Responsibilities included: Program Management - business/strategic planning, government relations, administration• Pilot - Flew over 1500 hours transporting passengers and cargo to remote areas of Haiti, Suriname and Guatemala, including medevac from remote villages and aerial survey.• Maintenance - performed general maintenance, inspections and rebuilds on our fleet of Cessna 206s.

Provided Technical Support to fleet operators in the western half of the US.