• Report immediately into the director / owner• Analysing commercial performance data to spot potential areas of improvement• Formally defining existing projects• Competitor pricing and product analysis

• Reported immediately into three directors, who often had conflicting expectations that need managing• Managed and prioritised developer caseloads using a business wide perspective to ensure timescales were met• Produced “As-Is” and “To-Be” process maps, then performed gap analysis between current procedures and desired outcomes• Designed internal Employee Satisfaction Survey, incl follow up questions, summary and debrief to board• Facilitated change within the business by; - Hosting engagement sessions with focus groups - Requirement elicitation via interviews and brainstorm sessions - Presenting multiple solution business cases to the board (with recommendations) - Using data to highlight inefficiencies - Drawing on the knowledge of other specific experts throughout the business - Communicating change clearly throughout the business once sign off has been achieved• Translated complex issues into easy to understand tables and graphs• Engaged the business in the use of data• Analysed and interpreted the impact of funding rule changes from the ESFA and WAG• Managed the two junior analysts, assigning work based on their skills and development plans

• Own the central planning process for non-contract products• Distribute weekly and monthly performance reports throughout the business• Conduct analysis on and evaluate the effectiveness of sales trials• Introduced Customer Value as a metric into the Commercial discussions at trade meetings• Source data to produce new MI, including querying databases via SQL• Correspond with a network of colleagues in both the commercial and residential worlds• Produce Powerpoint packs for the senior leadership team’s Monthly Business Reviews• Monitor and report on sales performance vs target/historical, value by channel and Brand NPS

• Produce larger scale reports for stakeholders of all levels throughout the site• High level of responsibility e.g. commission payment reporting• Regularly met with team managers and above to improve data captured• Attended meetings to obtain key information to be passed to teams• Led team meetings based on statistical findings to try and improve performance• Adapted shifts to meet business needs