Dan Rawls Email & Phone Number

Benton Harbor, Michigan Area

Lead a team of software developers whose primary objective is developing and supporting enterprise business solutions for major smart grid / smart meter deployments.Notable Accomplishments:* Developed and engineered an Inventory Management System (IMS) to track all smart grid inventory “cradle-to-grave” during mass deployment. IMS has been used in every major smart grid project by Scope Services since 2009.* Created and implemented a scalable workforce management and mass meter deployment solution. This system, currently in use, supports over 400 mobile field technicians whose combined efforts complete more than 12000 installations daily.* Functioned as an integral part of the business development team during workforce management presentations, awarded more than 3 major smart grid deployment contracts, as well as engineered and implemented solutions for the following business partners:* PEPCO - $30M project / 700K smart meters installed: ongoing project* DelMarva - $17M project / 300K smart meters installed: ongoing project* NVE - $51M project / 1.4M smart meters installed: ongoing project* AEP - $14M project / 500K smart meters installed: ongoing project* Additional smaller smart grid projects completed (Avista Utilities, Ohio Gas, Progress Energy, Umatilla, Duke Energy, BTU, Atlanta Gas & Light, Jersey Central Power & Light)* Architected, designed and implemented a network of servers within the data center to support large scale smart grid projects.* Developed mobile solutions including workflow, GPS capture, barcode scanning, vehicle tracking, imaging, and other data collection points.* Built and maintained corporate VOIP system.

Benton Harbor, Michigan Area

One of two Systems Administrators responsible for the day to day operations of Quantum Connections / ACD.net ISPDesigned and implemented the core ISP email system comprised of more than 6 FreeBSD servers, built on qmail, ClamAV, Spamassassin, Squirrelmail, qpsmtpd and Courier IMAP, supporting entire user base (15,000 customers)General technical support and troubleshooting56k dial up troubleshooting (poor connection, poor speed, updating modem drivers and other dial up related software issues)DSL troubleshooting (router and modem configuration, speed issues, disconnection issues)E-mail troubleshooting (lost mail, spam prevention, email client configuration, virus protection)Designed and implemented VOIP phone systems for Quantum Connections/ACD.net as well as several customers, including the construction, installation, programming, sales and maintenance of these systemsDeveloped an intranet site for Quantum Connections/ACD.net to perform customer tracking and statistics and sales data and administration functions for the technical support staff

Benton Harbor, Michigan Area

Built a sales quotation and work order tracking tool using Microsoft Access, eliminating the time and communication gap between the initial sale and work order completion.Instrumental in workflow changes to streamline sales production.Trained new sales staff on products / services and workflow.Worked with the sales force to ensure solid lines of communication between the sales and technical staff.Operated as a salesperson to clearly understand the position and find proper solutions to the department’s technical issues.

Benton Harbor, Michigan Area

General technical support and troubleshooting.56k dial-up troubleshooting, poor connection, poor speed, updating modem drivers and other dial-up related software issues.High speed DSL connection issues (router and modem configuration, speed issues, disconnection issues)E-mail troubleshooting (lost mail, spam prevention, email client configuration, virus protection)Responsible for designing new corporate identity package including logos and new software line Q-sonic, Q-Shield, and web based Q-Mail.Designed and implemented new customer CD and start up package.

Stevensville Michigan

Held internal training sessions for the technical staff, instructing them how to properly troubleshoot and deploy the entire ACI for Windows collection.Held conferences in more than 20 major cities in the United States for groups of home appraisal companies (25-150 attendees) on how to utilize the entire ACI for Windows collection to it greatest extent (including digital photography and electronic data transmission)

Stevensville Michigan

Assisted in developing marketing website for ACI Inc. / Polaroid Digital Solutions.Sold $25,000 per month in ACI for Windows software.

Stevensville Michigan

Tested ACI for Windows software for bugs and recommended various features that were later implemented into the software.Performed general technical phone support for ACI assisting customers with both software use and technical issues.

Electronic Engineering

English Literature

Electronic Engineering