Dan Ray Email & Phone Number

Raleigh-Durham, North Carolina Area

• Running operational functions within the Equipment Division of Accent Imaging, Inc. and leading large scale projects, from inception to successful completion, while making/executing sound strategic decisions.Striving.
• Service Department – Overseeing day to day operations of service requests, parts restock/ordering, and field service activities.
• Supplies Department – Work with management to ensure supply distribution goals are obtained and restocking levels are adequate.
• Customer Care – Work with management to ensure calls are being responded to accurately and customer’s needs are being met. Contract meters are captured for monthly invoicing.
• Vehicle Maintenance – Monitor the fleet of Accent Imaging vehicles and make sure maintenance is being performed within the parameters set.
• Facilities Maintenance – Manage contracts and services for the cleaning of facilities. Maintain the interior and exterior of our office complex. Scheduling of services to be performed on the HVAC systems.

Raleigh-Durham, North Carolina Area

• Field Service Manager:Position allowed me to manage a large area of Canon/Ricoh MFP devices supported by a team of 29 Field Service Representatives. Some of these accounts were large colleges and businesses requiring.
• Excellent customer skills providing resolution and sales support
• Exceptional leadership abilities to lead a group of employees towards a common goalo Call per day averageo Callbackso Reschedule callso Parts consumption
• Great communications skills leading presentations with employees and customers
• Technical skills needed to assist field support to repair malfunction products or services
• Professional manner upheld in all customer and coworker relations