Led a team that provides top tier support for Operations within the voice network, with focus on quick detection and rapid resolution to minimize customer impact.Analyzes every major incident to look for improvement opportunities to mitigate or minimize future occurrences.Responsible for bringing quality products and services into the core network.Defines and executes machine learning and automation opportunities.Responsible for Security and Data Integrity for the Voice Core network.

Top technical operations support team for the Packet and Voice Core networks.Led successful transition of control center from Mexico to Overland Park to meet stringent financial goals.Led the team in the transition to support a new VoLTE network.Have strategically led transitioning headcount to other growth areas for new products and services versus adding headcount.

Led efforts to improve Sprint’s network for detection, performance tools, etc., that identified multiple issues following the deployment of 4G.Led efforts to transition Tier II Technical resources offshore in support of financial goals.Successfully implemented add-on sales opportunities that provided $390K in annual revenue.Developed tools that improved speed and quality of circuit orders that allowed the customer to meet aggressive schedules.

Manage a team of the highest tier technical Engineers responsible for 24x7x365 support of Sprint’s wireless network. Responsibilities include:• Break/Fix Restoration• Root cause analysis and resolution• Author and distribute technical bulletins and procedures• Support of new products and services• Vendor management and contract oversight• Technical support/training/documentation for all support teams across Service Assurance• Establishment and management of performance metrics for system monitoring

Manage a team of 76 Engineers responsible for leading and executing major deployment projects in the CDMA (3G) and NGVN (backhaul) network. These projects included major network upgrades, testing and integration of new hardware and overall technical leadership within the deployment of Sprint’s network. Led the transition of support offshore to India, requiring Global reach and mgmt. of resources to maintain quality.

Manage a team of 45 Engineers responsible for leading and executing major deployment projects in the Core network. These projects include major network software upgrades, testing and integration of new hardware and overall technical leadership within the deployment of Sprint’s network. • Took over software implementation from the vendor resulting in savings of $6.6M in 2007 to $8.8M in 2008 and a projected $12M in 2009.• Year over year improvement in network execution with a 99.99% success rate.