Dan Rich Email & Phone Number

Passionate about live events and theatre, I’m a skilled Ticketing & Box Office Supervisor at BH Live, Fairfield Halls, Croydon, where I combine my expertise in customer service, team management, and operational efficiency to deliver seamless ticketing services and exceptional guest experiences.With a background in Stage & Production Management, I have honed my ability to lead teams, manage high-volume ticket sales, and ensure smooth operations for major events. At Fairfield Halls, I oversee day-to-day box office functions, from staffing and training to cash handling and reporting.Previously at Glyndebourne, I played a pivotal role in streamlining ticketing and membership services, enhancing customer satisfaction through innovative processes. My experience extends to managing box office transactions, resolving customer enquiries, and facilitating membership renewals—all while maintaining a high degree of financial responsibility and data security.Driven by a deep passion for the performing arts, I am continually seeking ways to innovate and improve the customer journey, whether through personalised communication strategies or optimised seating configurations.