- Establish and maintain relationships with senior executives and field leadership- Develop, implement, and manage programs related to improving clinical coding accuracy and quality gap closure- Support the business in streamlining processes around CMS submissions and reporting- Act as representative and operational leader from the Coding Documentation and Quality Improvement (CDQI) team- Support the development and documentation of best practices that can be scaled throughout 20+ markets

• Manage a team of 7 analysts that successfully processes over 2 million transactions a month across multiple products and hundreds of reporting areas• Through effective process building, was able to scale business from 1.5 Million to over 2 million transactions a month without an increase in team size• Facilitate both strategic and tactical decision making across customer service, analytics, technology, and product departments through data analysis• Insights into company data and knowledge of business enabled the development of new and improved products• Created and implemented new transaction process that saved the company thousands of dollars a month• Generate and analyze custom monthly reports on operational performance and provide guidance to the Operations Team regarding performance• Serve as the data operations liaison to external stakeholders through daily teleconferences• Subject matter expert on a team that utilized agile development to create and implement a relational database for member tracking, specifically within: o current state documentation o visioning and functional design documentation o leading UAT and assisting in QA processes o training of end users• Support field operations through evaluation of truck equipment performance, functioning of handheld devices, pickup transactions, and operational data measures• Consummate team player working across various functional teams and providing valuable advice to support company-wide operations

• Managed launches of curbside recycling programs across the United States for market sizes up to 50,000 households• Set and managed expectations of multiple external stakeholders which included municipalities, private trash haulers and various cross functional internal stakeholders• Utilized weekly teleconferences to manage internal and external stakeholders to meet deadlines and complete deliverables• Managed 7-10 projects at a time with 100% delivery on projects without missing a deadline• Communicated with internal company departments to coordinate reporting deliverables for clients• Established best practices for deployments and designed documents to scale processes• Managed inventory of handheld devices and related software for cart maintenance technicians• Created timelines for projects that ranged from 45 to 90 day implementations• Worked with outsourced delivery crews to deliver containers and meet deadlines