Dan Rink Email & Phone Number

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

Falcon Heights, Mn

- Lead team of 5 individuals providing Help Desk Support to over 1000 end users across 30 locations - Serve as escalation point for high levels issues - Involved in CAB Meetings and biweekly project planning meetings - Responsible for conception, planning, vendor management and implementing new technology - Assist with budget planning- In charge of the majority of all phases of IT Purchasing Key project work: - Implement workflow changes reducing open Incident count by 75%- Implement, configure and train employees on new Incident Tracking Tool - Create and maintain department KPI’s and SLA’s - Consolidate and update Knowledge Base Documents - Implement Hardware and Software Asset Management

Brooklyn Center, Mn

Manage team of 15 team members over multiple tiers. Provide IT Technical Support to over 350,000 locations throughout the world. Involved with rollouts of new software and hardware releases. Perform monthly Quality Audit and feedback sessions on team members. Maintain staff statistical and incentive programs.

Brooklyn Center, Mn

• Diagnose issues with Point of Sale terminals for Wire Transfer products.• Field calls from a wide range of clients, both domestically and internationally• Document troubleshooting steps taken in CA Call Tracking software• Research previous Call History and utilize Knowledge Base during troubleshooting

Brooklyn Center, Mn

- Diagnose issues over the phone with Point of Sale terminals for Money Order and MoneyGram products. Examples include transmitting data, loading Money Order forms, printing reports and setting up new POS terminals- Field calls from a wide range of clients, both domestically and internationally- Fully document troubleshooting steps taken in CA Call Tracking software- Research previous call tickets and utilize an internal Knowledge Base to assist in troubleshooting- Escalate tickets to second level technical support when necessary

Duluth, Minnesota Area

My responsibilities include providing support to associates in over 400 stores with Point-Of-Sale terminals. Monitoring and interacting with scheduled nightly batch jobs running on Unix, Mainframe, and Windows servers as well as ensuring completion of daily, weekly and monthly system backups. Other responsibilities include:- Identify problems and resolve or escalate depending on scope of the problem- Log and track issues in a database- Produce and maintain departmental documentation- New employee trainer