Dan Roy Email & Phone Number

Greater Toronto Area, Ontario, Canada

Newmarket Home Office

Northstar Training and Operational Solutions delivers the Stay Safe Instructional Program having a solid emphasis on client, staff and visitor safety awareness. Northstar workshops are diverse and multifaceted with instructional designed to provide "Court Defensible" programs spanning customer service, effective communication, crisis management and physical skills. The programs were designed in conjunction with industry professionals to mitigate the risk of civil and criminal liability. The programs such as "M.O.R.B" (Management of Resistant Behavior) Training as been endorsed by Public Services Health and Safety Association (PSHSA) - 2017 has what it takes to become a value-added asset to any organization. Additional Programs:Criminal Code, Resistance Management, Subject Restraint, Handcuff Application, Patient Restraint, Smart Serve, report Writing, Bar Staff Preparation.

Brampton Civic Hospital

Ensure the proper execution of preparing and communicating security plans. Develop and maintain document control, monitor and assess training requirements for human resources while ensuring that safety risks are reduced for employees and clients; as well as protecting assets, premises and information. This requires and is not limited to ensuring that time frames and time sensitive tasks are completed in accordance to standards and procedures. Assisted in the preparation of the RFP process for the current contract security company Developed, implemented and maintained innovative programs such as Defensive Tactics and Team Lead Training, Wall of Fame, Report Writing Program, and Security Learning Library in order to ensure current security methods and trends are available to the guards at all time Participated/Represented the security team in committee meetings, such as Brampton City Emergency Preparedness, BCH Emergency Preparedness, Client meetings, health and safety review and Chaired Staff and Supervisor MeetingsCoached, mentored, and directed staff; evaluated training needs, and carried out performance evaluations Successfully managed diverse personalities to create a team environmentLiaison with BCH and Carillion department heads, Police, Fire, EMS and Contract Security firms offering consistent communicationExcellent knowledge of operational systems such as IT systems, maintain working order and report deficiencies  Developed and implemented security procedures and policies and directed staff to ensure operational consistency and documentation was maintained  Developed, and implemented document protocols, along with security audits Responded to security workplace incidents, investigated and reported findings to Senior Management and external agencies where required

Newmarket, Ontario

I launched a progressive career with G4S Security Services in 2005 as a Guard, and quickly gained promotion into supervisory and managerial roles, culminating in a Branch Manager for the York Simcoe Region. As well as instilling a new organizational focus on client services in order to overturn a record of negative feedback and spearheading several key training and business development initiatives. Additionally, I took the lead in sourcing and capitalizing on a number of critical cost control measures across equipment, vehicle maintenance, mobile operations, and hiring, while driving solid retention of higher quality personnel and achieving a consistent 100% client satisfaction rate. Highlights,Numerous years reviewing financial statements (G/L, P/L) including monthly forecasts Ensured the seamless day-to-day function of all office departments spanning human resources, mobile division, loss prevention, office operations, and scheduling, and represented the district in corporate-level meetings and committeesAssisted and prepared RFP tenders for contract security locations increasing revenues for the branch officeManaged over 400 guards representing over 7,000 man hours per week, securing 75 sites, 6 hospital sites, covering Central Ontario ranging from Toronto north to North Bay, east to Oshawa, west to Brampton.Fulfilled a key business development function in, security audits, investigations and client relationships, establishing and developing procedures and post orders for each location in turn met corporate procedures, client satisfaction and improvement in bottom line.Areas of Expertise Security Operations Planning  Staff Training & Development Region & Territory Management Cost Control & Budgeting  Change Management Initiatives  Client Relations Excellence  Negotiations & Presentations  Profit & Loss Ownership  Human Resources Functions VIP & Asset Protection

Diploma, Police Foundations

General

Activities and Societies: football, hockey team