Dan Rueda Email & Phone Number

Pittsburgh, Pa, Us

Hyatt House Pittsburgh Southside

Hilton Homewood Suites Pittsburgh Downtown

Hyatt Place Pittsburgh/North Shore

•Conducted daily meetings setting goals for the team. Followed up with team throughout the day ensuring goals were met.•Executed progressive discipline including ensuring termination documentation was accurate and irrefutable.•Designed and spearheaded the implementation of multiple policies and procedures that have aided in bringing structure and accountability to the team.

Wexford, Pa

•Delivered benefits to union and association members.

• Executed General Manager duties including revenue management, coordinating with outside vendors and contractors, and directly leading department heads and supervisors to execute my vision for the hotel.• Managed 30+ employees across four departments.• Drafted 2013 budget expenses and revenues utilizing Hyperion and Essbase.• Enacted action plan to improve guest service scores that boosted satisfaction scores from 57.2% in August to 73.4% in September and finally 76.6% in October placing us third in the region. • Reforecasted room revenue for the remainder of 2012 based on business trends and market fluctuations.• Prepared various reports for the home office, including the Profit and Loss Analysis and Market Segmentation reports.• Adjudicated HR situations as well as processed termination of employees, including ensuring documentation was accurate and irrefutable in preparation of unemployment or wrongful termination disputes.• Assisted in the training of an Assistant General Manager and General Manager for fellow Hyatt Place properties.• Provided training and coaching to aspiring hotel managers.• Crafted and executed action plans that resulted in the team finishing number 1 in region for guest service scores in 2011 sitting at 71.9%.

• Administrative and accounting tasks, including but not limited to accounts receivable, end of month tax reconciliation, processing and researching credit card disputes.• Training of Room and Gallery Hosts, including facilitating coaching sessions and annual performance reviews.• Hiring of new employees including completing all initial new hire paper work. Crafting new hire orientation process in order to ensure new employees receive a warm welcome.

• Executing front desk agent duties including check-in and check-out as well as monitoring guest credit.• Repairing minor software and hardware problems.• Providing training for new employees.• Ensuring my staff provided a memorable and tailored experience to each guest.• Part-time Night Audit.