Dan Rueda Email & Phone Number

Hyatt House Pittsburgh Southside

Hilton Homewood Suites Pittsburgh Downtown

Hyatt Place Pittsburgh/North Shore

• Conducted daily meetings setting goals for the team. Followed up with team throughout the day ensuring goals were met.
• Executed progressive discipline including ensuring termination documentation was accurate and irrefutable.
• Designed and spearheaded the implementation of multiple policies and procedures that have aided in bringing structure and accountability to the team.

Wexford, PA

• Delivered benefits to union and association members.

• Executed General Manager duties including revenue management, coordinating with outside vendors and contractors, and directly leading department heads and supervisors to execute my vision for the hotel.
• Managed 30+ employees across four departments.
• Drafted 2013 budget expenses and revenues utilizing Hyperion and Essbase.
• Enacted action plan to improve guest service scores that boosted satisfaction scores from 57.2% in August to 73.4% in September and finally 76.6% in October placing us third in the region.
• Reforecasted room revenue for the remainder of 2012 based on business trends and market fluctuations.
• Prepared various reports for the home office, including the Profit and Loss Analysis and Market Segmentation reports.

• Administrative and accounting tasks, including but not limited to accounts receivable, end of month tax reconciliation, processing and researching credit card disputes.
• Training of Room and Gallery Hosts, including facilitating coaching sessions and annual performance reviews.
• Hiring of new employees including completing all initial new hire paper work. Crafting new hire orientation process in order to ensure new employees receive a warm welcome.

• Executing front desk agent duties including check-in and check-out as well as monitoring guest credit.
• Repairing minor software and hardware problems.
• Providing training for new employees.
• Ensuring my staff provided a memorable and tailored experience to each guest.
• Part-time Night Audit.