Dan Russell Email and Phone Number

• Lead a team in designing and programming menus used by thousands of stores• Quality Assurance for Menu Programming • Deployment of software updates• Liaison for customer communication • Fourth-level menu support for customers and internal support

• Design and program menus for proprietary in-house touchscreen software• Quality Assurance for Menu Programming • Menu update Deployment • Liaison for customer communication • Third-level menu support for customers and internal support• On-call for after-hours programming requests • Supervision of Junior Programmers

• Publish system operation manuals and advanced training guides• Author statements of work and additional technical writing• Prepare training presentations for live training as well as web-based• Install, maintain and configure of in-house online training server • Conduct in-house technical training for support representatives as well field technicians• Conduct end-user training on system usage, maintenance and management• Provide live on-site support coverage to ensure… Show more • Publish system operation manuals and advanced training guides• Author statements of work and additional technical writing• Prepare training presentations for live training as well as web-based• Install, maintain and configure of in-house online training server • Conduct in-house technical training for support representatives as well field technicians• Conduct end-user training on system usage, maintenance and management• Provide live on-site support coverage to ensure a smooth transition to new systems and proper configuration and operation• Manage facets of special projects including feature development, quality assurance and deployment• Provide guidance on product development including new features and insight for end-user operational requirements• On-call for after-hours service Show less

• Digitize paper maps for Escarpment Natural Area to GIS datasets for the Niagara Escarpment Commission• Compile written progress reports for electronic mapping projects• Manually map local property boundary alterations