I am a proven Manager of Critical Situations, a Client Advocate and Support Professional; known for taking ownership of, and driving, critical client issues and turning disenfranchised clients into loyal customers. My methodology is Own it, Drive it and Close it.I believe a Support Professional can work in any support environment using the same methods of client handling and problem management regardless of the product or industry.\I excel at managing client expectations and ensuring the delivery of high-quality support.Recognized for exceptional communication skills and unique ability to bring clarity, focus and understanding across diverse groups. I build bridges of cooperation and collaboration across teams, silos, and business units. I lead by example and build lasting relationships of trust with clients as well as with teammates and executives.I believe sustainable business success will only come from creating personal and genuine customer satisfaction when BAU processes fall short. What I bring to the table is my experience regarding how to understand, treat, and communicate with customers in every phase of interaction to create a unified corporate response, and my record of speaking truth to power.My background in various Escalation, Support, and Client Advocate rolls gives me a strong foundation for teaching and mentoring personnel on Soft Skills that are not predominant in academic institutions.Skills:Communication | Critical thinking | Collaboration | Conflict Management | Negotiation | Agile Situation Management | Scrum for Critical Situations | KT Problem Analysis | Problem solving | Integrity | Loyalty | Work Ethic | Civility | Compassion | Teamwork | Interpersonal skills| Leadership | Professionalism | Soft Skills | Adaptability| IntegrityNotice: This is a site for Professionals to see articles of interest regarding business and technology.NOT A DATING Site!! I won't accept a connection request unless there is an obvious basis for doing so.