Qualified resource across language barriers, adapting to multiple cultural environments within these roles:- Skilled at crafting written work for web-based content.- Resolving technical issues in an IT Help Desk role, in onsite and remote access situations, successfully meeting most challenges on the first call. - Teaching a variety of topics, from one-on-one situations to large classroom groups, explaining and conveying understanding where there was none prior.- Thriving in English/Spanish bilingual/cross-cultural scenarios of speaking, reading, and writing opportunities and conducting business and training.- Led groups to implement continuous improvement techniques in factory production locales.- Clearly explained documents and designed graphics to reveal technical concepts and new skill sets to non-technical users.- Published and promoted two amateur motorsports blogs, via WordPress and social media.
Listed skills include Customer Service, Public Relations, Customer Satisfaction, Marketing, and 27 others.