Senior Analyst, Client Services Team
Current● Deliver monthly payroll files for over 35,000 Active employees and 15,000 Retiree participantsensuring the accuracy of all medical, life insurance, and spending account deductions.● Facilitate a weekly client meeting to review eRooms and work orders in order to respond timely toparticipant payroll inquiries.● Set up payment plans for participants with large arrears returning from leave of absences or identifiedpast due deductions.● Adjust payroll file schedule, per client requirements, keeping to service level agreements.● Process weekly carrier files including medical, COBRA, Direct Bill, and HSA files.● Gather requirements from the client and work with the developers to implement file changes forproblem resolution and client enhancements.