Mange set accounts in specified territory by providing sales information, products and services. Build on existing accounts and create new relationships with area accounts.

• Work directly with and through the staff to complete daily tasks, withhold company policies and provide positive, helpful customer service• Lead and engage with department managers to reach for daily sales by utilizing proper tools/resources, maximizing labor efficiency, establishing proper marketing tactics, and providing the customers with the products/services that they expect.• Build team cohesiveness using cross merchandising and focusing the teams on one solid goal instead of individual department sales• Create/cultivate a culture of trust and empowerment within the workforce• Build positive relationships between the customers and store/staff• Hold employees to company standards by• Having 1 on 1 conversations when there are company policy infractions• Utilizing written warnings • Setting an improvement plan and following up with individual daily• Terminating employees (if need be)• Break down the psychological obstructions of “can’t do it” or “we don’t do that” within staff members to capture additional sales by overcoming obstacles such as: schedule changes/hourly cuts, new product placement, cross merchandising • Adapt to new technologies and procedures, also teaching/holding staff members to same procedures• Focus and implement shrink controlling procedures• Performed Ecolab Audits with Jeff, followed up with team afterward on results and set goals/tasks to handle any health/safety challenges.• Use P&L statements, Labor and Sales reports to get a broader view of company functions. Use those reports to help the department managers increase their own department efficiency. • Completed Coborn’s inventory procedures, GL reporting and 5049 reporting.

• Coordinated and established strong lines of communication among all Caribou Supervisors and store management• Reset Barista standards, trained and retrained staff to follow procedures• Synchronized all relevant information from multiple sources, to support Caribou Supervisors with day to day tasks• Assisted Supervisors with Merchandising and Bakery POGs to maximize potential sales• Maintain the POS updates and communicate related information to supervisors/staff• Recognized areas of opportunities, set forth plans of correction and helped to initiate said plans• Laid the foundation to involve Caribou more effectively within the Hornbachers company

• Trained in multiple departments to learn the basic functioning of day-to-day activities• Worked with employees on how to stay customer focused and what drives them to offer excellent customer service• Learned from each department manager how they control their expenses; shrink, labor, production costs• Participated in marketing layouts of floor displays to maximize sales on Ad items and cross-sell items• Training on P&L statements• Experienced a remodel/POG implementation, pricing, floor layouts, lighting• Provide and promote positive customer service interaction.• Schedule staff hours and monitor overtime expenditures.• Assign duties, train new staff, and evaluate staff.• Resolve complaints regarding product quality, service, or shortages.• Use cost controlling measures to maximize potential profits and reduce shrinkage.• Plan layouts for weekly specials to capitalize on traffic flow areas.• Purchase supplies, track and maintain inventory levels.• Monitor quality, quantity and freshness of stock levels.• Monitor compliance with health and safety regulations.

• Schedule staff hours, assign duties, recruit and train new staff, resolve disputes, supervise and evaluate staff.• Assess vendor products, purchase equipment and supplies.• Maintain food and equipment inventories, and keep inventory records.• Schedule and receive deliveries, verify product quality and quantity.• Ensure food quality and freshness, rotation of stock, record item popularity. • Plan menus and food utilization based on anticipated number of guests, popularity, and costs.• Monitor food preparation, portion sizes, and garnishing and presentation of food.• Investigate and resolve complaints regarding food quality, service, or accommodations.• Review work procedures and operational problems to determine ways to improve service, performance, or safety.• Monitor compliance with health and fire regulations.

• Build and maintain client bases, keeping current client plans up-to-date, recruiting new clients.• Answer customers' questions, explaining services such as deposit accounts, bonds, and securities.• Recommend strategies clients can use to achieve their financial goals and objectives, including cash management, insurance coverage, and investment planning.• Reassess clients' accounts and plans regularly for life and economic changes and financial performance.• Investigate and correct errors upon customers' request, according to customer and bank records.