Promoted to serve as the head of the Human Resources division for a 500-employee distribution center.Developed and executed comprehensive COVID-19 safety and testing program for a full-scale distribution center.

Human resource lead in a distribution center environment with 300 employees.Responsible for performance management, risk mitigation, compensation strategy, and compliance.

Manage McMaster-Carr’s sales side warehouse operations; responsible for 3 department heads, 8 frontline supervisors, and 75 individual contributors.Responsible for improving the quality, efficiency, and safety of our parcel filling, packing & shipping operations, with a throughput of 13,000 customer orders each day.

Manage McMaster-Carr’s customer contact centers and text order processing departments; responsible for 3 department heads, 15 frontline supervisors, and 110 individual contributors.Established and consistently achieved aggressive operating standards and customer satisfaction benchmarks.Created the company’s Customer Correspondence Guidelines, influencing the quality of 3000+ interactions each day.Collaborated with Sales, IT and Publishing teams to produce a long-term mobile technology plan for the company.

Managed McMaster-Carr’s call center; responsible for 7 frontline supervisors and 60 individual contributors.Accelerated the department’s evolution from an order-taking to a problem-solving center though high-caliber talent recruitment, coaching and development initiatives, and rigorous performance management practices.

Managed McMaster-Carr’s External Communication, Transportation and Internal Operations groups; responsible for 3 frontline supervisors and 35 individual contributors.

Managed a team that implemented sales solutions tailored individually to meet the purchasing, receiving and invoicing needs of our base of more than 100,000 customers; responsible for 4 senior account managers.

Managed the accuracy and efficiency of small parcel order fulfillment; responsible for 22 individual contributors.

Developed and implemented strategies to identify and mitigate credit risk among our base of more than 100,000 customers during the most volatile period of the 2008-2009 financial crisis; responsible for 21 individual contributors.

Built an organizational structure from the ground up designed to brand and market first-time Congressional Candidate Dean Scontras to Maine’s voters.Designed the campaign’s financial plan and executed a $300,000 fundraising campaign incorporating major donor prospecting, direct mail & web-based solicitation, and event planning.Directed the campaign’s internal and external communication programs utilizing a $120,000 paid media budget.

Designed and executed the State Party’s communications program incorporating regular press releases, action alerts, radio & television interviews, and a monthly television program broadcast on 23 local access networks and on YouTube.Conducted grassroots training seminars for 507 party leaders, activists and legislators including the highly successful “2007 Grassroots Training Academy”, which attracted 175 Republicans from all sixteen of Maine’s counties.

Recruited, trained and managed a team of 7 full-time field coordinators who provided advice and organizational support to 40 targeted Republican candidates for the Maine House of Representatives.Designed and executed a metric-based voter contact strategy resulting in 194,605 direct voter contacts in 40 targeted House districts between August 1st and November 1st, 2006.

Won Maine’s 18-29 year old demographic for President Bush by a margin of 50%-48%.