Relationship owner of strategic client responsible for overall client success and authority over all client activities including revenue generation, servicing and executive engagement. Lead client team of sales and account executives, service managers, project managers, and product consultantsPartner with senior leadership across product, technology, finance, legal, and marketing departments to ensure customer growth and successConvey complex technical concepts clearly for non-technical stakeholders and executive decision makersDevelop and sustain key client executive relationships, including strategic and tactical engagement at the CCO, CISO, CTO and CEO levelAct as central escalation point for any and all critical customer issues and own all executive communicationsPlan and lead regular client steering committee meetings and quarterly strategic leadership discussionsReview and approve all contract amendments and drive high-visibility and high-stakes negotiations, including several multi-million-dollar agreements throughout the contract lifecycle

Program lead for strategic project to migrate client from legacy on-prem system to market-leading mainframe and transform surrounds including the integration of a net-new RESTful web services orchestration layerLed large-scale program with 100+ cross-functional matrixed resources across 12 work streamsOverhauled implementation oversight practices for at-risk conversion, including course correcting prioritization, activities, and resources to deliver successful on-time deployment and ~$40M in-year revenueEstablished best practices and dashboards for reporting project status, milestones, and risks to senior leadershipActed as primary liaison to internal and client executive leadership including CTO, CCO, and EVP levels

Founding member of product market fit team responsible for strategic product input across top 30 clientsManaged joint strategic product roadmaps across top clients w/n $200M technology organizationImpacted product roadmap decisions based on direct client feedback and market researchContributed to product deals to drive $8M+ across 9 clients and multiple segments including mid-market banks, group service providers, and fintechsPioneered impactful internal and client-facing activities and established best practices and standards for team

Led cross-functional team responsible for creative updates to the commercial services website as a scrum masterDrove partnerships between marketing, legal, product, development, UX, visual design, and copywriting stakeholders, reducing creative development and deployment time by 40%Coached scrum masters across matrixed teams to roll out and socialize agile marketing methodologies

Drove ~$2M in revenue managing the end-to-end execution of a first of its kind “surprise and delight” offer, Increased corporate card offer visibility by 65% via launch of online banking banner treatmentsReduced creative review process redundancies through partnerships to improve completion of creative legal submissions by 80%.Partnered with senior leadership to drive internal adoption of Slack across the marketing organization

Delivered unique content marketing and digital presence solutions ranging from basic social media activity strategies to comprehensive, multi-channel digital marketing campaigns for a wide range of clients.

Conceived and executed social media marketing plans for various clients from producing creative materials to managing advertising budgets.

• Have produced 25 promotional videos for web-marketing of department productions• Manage archival videography of department productions

Managed interdepartmental approvals for all advertising materials including print and digital ads, compiled weekly advance sales and seat availability reports using Tessitura database and Excel, created and managed content across social media channels including Facebook, Instagram and Twitter and planned and executed multiple pre- and post-shot catered events for Roundabout Theatre Subscribers

• Collaborated to develop concept designs for 25th Anniversary marketing campaign• Refined and developed marketing strategies for theatre such as changes to website, promotion of drink specials, and reallocation of marketing materials within theatre space• Developed strategies to reach out to and effectively engage local university students