Resident Services Manager
Current* Provide First class service to residents* Dealing with enquiries and repairing issues * Forging productive relationships with key service partners * Organising and running tenant services * Ensuring up to date resident communication via various channels * Seeking special offers and discounts from local businesses* Creating a community feel through communication, events and innovations* Coordinating social media activity in conjunction with in house marketing team* To act as first point of call for residents to report maintenance issues* Co-ordinating all contractor appointments and defect warranty repairs * Carrying out regular inspections of communal areas and apartments* Responsible for health and safety compliance and liaising with the estate managers* Organising minor works between tenancies to maintain first class presentation of apartments* Assisting central team with legal action and insurance claims* Liaising with estate managers on external and grounds maintenance issues* Ensuring communal areas and available apartments are well * Liaising with appointed letting agents during initial let up* Uploading availability details to marketing portals * Updating adverts, dealing with enquiries, conducting viewings and negotiating offers* Completing all applicant vetting * Processing offers and completing all tenancy documentation* Meet and greet with all new tenants* Providing welcome packs and new tenancy* Completing check in and check out reports* Determining deposit returns* Assisting the credit control team to ensure the timely payment of rents* Liaising with residents to address problem cases* Undertaking tenancy renewals* Driving rental growth* Providing regular asset performance reports* Ensuring rents are maximised and competitive * Managing the building expenditure budget and ensuring value for money from suppliers* Maximising the net operating income* Establishing and delivering additional income streams
