Dan Simmons Email & Phone Number

Calverley, Gb

Excited to have joined the Rainmaker team and launch TXGB as a B2B platform that is really making a real difference in the tourism industry in Great Britain. Accountable for Customer success, operations and live service.

Home Based

Leeds / Manchester, United Kingdom

• Build and lead multi-disciplinary Support and Operations teams of circa 60 people across 4 locations including international. • Accountable for negotiation, governance and fulfilling service obligations for high value service contracts with significant operating penalties associated.• Establish and maintain strong customer relationships from system user to C level • Lead team responsible for new service transition and ensuring operational readiness • Embed ITIL best practice principles across the service lifecycle and in alignment to ISO20000 accreditation• Budget owner and P&L responsibilities

Leeds, United Kingdom

• Led Service Desk and Application Support in support of the market leading Primary Care GP system, responsible for 5000+ support tickets per week• Led a team of 10-15 team leaders and 100+ support analysts from 1st to 3rd line support.• Build relationships and define operating models with external suppliers such as partners, NHS bodies, national health boards and CCGs.• Deliver against contracted service levels that have the potential to carry multi-million pound service penalties.• Identify operational efficiencies to enhance customer experience and reduce cost-to-serve, through various continuous improvement initiatives.• Ownership of all processes across the service life-cycle.

Bachelor Of Science (Bsc), Information Systems, 2:1

Education record