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Dan Smithson Email & Phone Number

Customer Operations Manager at Parcelforce Worldwide at Parcelforce Worldwide
Location: Tyne And Wear, England, United Kingdom 4 work roles 2 schools
1 work email found @parcelforce.com LinkedIn matched
4 data sources Profile completeness 100%

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Work email d****@parcelforce.com
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Current company
Parcelforce Worldwide
Role
Customer Operations Manager at Parcelforce Worldwide
Location
Tyne And Wear, England, United Kingdom
Company size
1386 employees

Who is Dan Smithson? Overview

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Quick answer

Dan Smithson is listed as Customer Operations Manager at Parcelforce Worldwide at Parcelforce Worldwide, a company with 1386 employees, based in Tyne And Wear, England, United Kingdom. AeroLeads shows a work email signal at parcelforce.com and a matched LinkedIn profile for Dan Smithson.

Dan Smithson previously worked as Customer Operations Manager at Parcelforce Worldwide and Business Improvement Manager at Royal Mail. Dan Smithson holds 2:2, Philosophy from The University Of Manchester.

Company email context

Email format at Parcelforce Worldwide

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{first}.{last}@parcelforce.com
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AeroLeads found 1 current-domain work email signal for Dan Smithson. Compare company email patterns before reaching out.

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Profile bio

About Dan Smithson

I see new ways of doing things. I analyse, I create new visions and I act. I’ve delivered great results in all aspects of customer service, from making outbound calls, to business restructures, to delivering multi-business technology solutions. I re-imagine ways of doing things.I like nothing more than making things better.

Listed skills include Customer Experience, Change Management, Crm, Business Process Improvement, and 16 others.

Current workplace

Dan Smithson's current company

Company context helps verify the profile and gives searchers a useful next step.

Parcelforce Worldwide
Parcelforce Worldwide
Customer Operations Manager at Parcelforce Worldwide
buckinghamshire, buckinghamshire, united kingdom
Website
parcelforce.com
Employees
1386
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Company profile
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4 roles

Dan Smithson work experience

A career timeline built from the work history available for this profile.

Customer Operations Manager

Current
Parcelforce Worldwide

Unit

Overall responsiblity for the telephony system for all PFW depots and PFW contact centres, ensuring maximum connectivity and efficiency.Delivered successful PFW CX Transformation Project.Supplier Management for Telephony, Email and Automation Customer Service Project Lead Forecasting LeadMI Provisioning and AnalysisSolution Design

Feb 2012 - Present

Business Improvement Manager

Royal Mail

Location Independent

  • Job Role
  • Direct responsibility for design and delivery of Post Office Ltd (POL) and Parcelforce Worldwide (PFW) Customer Services Transformation Programme
  • Identify and deliver new revenue/sales from service opportunities through tactical knowledge of client activities and personnel
  • Responsibility for ensuring achievement of agreed customer service and sales performance SLA’s/KPI’s
  • Responsibility for negotiating, agreeing, monitoring and delivery of client billing programme with associated savings
  • Negotiated and agreed client contract with ensuring compliance with Regulatory requirements Key achievements
Jan 2011 - Mar 2012

Relationship Manager

Royal Mail

Location Independent

  • Job Role
  • Maintain and grow existing clients
  • Define and drive best in class customer experience
  • Define, develop and agree the client contract content and charging mechanism
  • Management and co-ordination of virtual cross-business team to ensure synergy across teams
  • Develop strong commercial relationships at senior level within the client organisation and use these to enable relationships to be developed at strategic, tactical and operational levelsKey achievements
Jul 2005 - Dec 2010

Contract Manager

Royal Mail

Doxford Contact Centre

  • Job Role
  • Drive enhanced revenue and customer satisfaction for external client contact centre campaigns
  • Day to day contract management for Times Newspapers and Central Office of Information
  • Ensure delivery of agreed SLA’s/ KPI’s
  • Outlined, scope and implement contact centre solutions including improvement programmes and business process re-engineering.
  • Accountability for agreeing volume and financial forecasts and delivery of contract within cost budgetKey Achievements
Nov 2002 - Jun 2005
Team & coworkers

Colleagues at Parcelforce Worldwide

Other employees you can reach at parcelforce.com. View company contacts for 1386 employees →

DC David Callcut David Callcut Colleague at Parcelforce Worldwide City Of Peterborough, England, United Kingdom, United Kingdom View → CT Carlos Teixeira Carlos Teixeira Colleague at Parcelforce Worldwide Greater Guildford Area, United Kingdom, United Kingdom View → PP Paul Phillips Paul Phillips Colleague at Parcelforce Worldwide Greater Swansea Area, United Kingdom View → AF Alan Foran Alan Foran Colleague at Parcelforce Worldwide Coventry, England, United Kingdom, United Kingdom View → CM Christopher Moore Christopher Moore Colleague at Parcelforce Worldwide United Kingdom, United Kingdom View → DG David Gawman David Gawman Colleague at Parcelforce Worldwide Coventry, England, United Kingdom, United Kingdom View → CK Caroline Kelly Caroline Kelly Colleague at Parcelforce Worldwide London, England, United Kingdom, United Kingdom View → KV Kevin Vincent Kevin Vincent Colleague at Parcelforce Worldwide Crawley, England, United Kingdom, United Kingdom View → SR Scott Robinson Scott Robinson Colleague at Parcelforce Worldwide Warrington, England, United Kingdom, United Kingdom View → RH Russell Harding Russell Harding Colleague at Parcelforce Worldwide Bournemouth, England, United Kingdom, United Kingdom View →
2 education records

Dan Smithson education

Education record

Southmoor
FAQ

Frequently asked questions about Dan Smithson

Quick answers generated from the profile data available on this page.

What company does Dan Smithson work for?

Dan Smithson works for Parcelforce Worldwide.

What is Dan Smithson's role at Parcelforce Worldwide?

Dan Smithson is listed as Customer Operations Manager at Parcelforce Worldwide at Parcelforce Worldwide.

What is Dan Smithson's email address?

AeroLeads has found 1 work email signal at @parcelforce.com for Dan Smithson at Parcelforce Worldwide.

Where is Dan Smithson based?

Dan Smithson is based in Tyne And Wear, England, United Kingdom while working with Parcelforce Worldwide.

What companies has Dan Smithson worked for?

Dan Smithson has worked for Parcelforce Worldwide and Royal Mail.

Who are Dan Smithson's colleagues at Parcelforce Worldwide?

Dan Smithson's colleagues at Parcelforce Worldwide include David Callcut, Carlos Teixeira, Paul Phillips, Alan Foran, and Christopher Moore.

How can I contact Dan Smithson?

You can use AeroLeads to view verified contact signals for Dan Smithson at Parcelforce Worldwide, including work email, phone, and LinkedIn data when available.

What schools did Dan Smithson attend?

Dan Smithson holds 2:2, Philosophy from The University Of Manchester.

What skills is Dan Smithson known for?

Dan Smithson is listed with skills including Customer Experience, Change Management, Crm, Business Process Improvement, Contact Centers, Operations Management, Management, and Stakeholder Management.

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