Lead senior macOS systems engineer for internal Workforce:• Architect, deploy and maintain on-premise Jamf Pro server for macOS management• Hand-code multiple hundreds of policies with custom Bash shell scripts• Create and distribute custom macOS packages with custom pre- and post-install Bash shell scripts• Develop and train support personnel on the use of a modular, customizable imaging system • Hand-tune Apache, MySQL and Samba services running on Red Hat Enterprise Linux virtual servers• Author and deliver Tier 1, Tier 2 and Tier 3 training; author knowledge base articlesLead senior mobile systems engineer (iOS and Android) for internal Workforce:• Configuration, evaluation and selection of Enterprise Mobility Management (EMM / MDM) platforms• Research, author and present technology recommendations effecting tens of thousands of users• Administer AirWatch, MaaS360 and Intune EMM systems for tens of thousands of devices• Author technical build and design documents for Tier 1, Tier 2 and Tier 3 support personnel

Contractor for The Church of Jesus Christ of Latter-day SaintsProvide engineering services to internal Workforce, including:• Architect, design, build and deploy on-premise JAMF Software Casper Suite for macOS management• Hand-code more than 200 custom shell scripts; hand-tune Apache, MySQL and Samba• Author and deliver Tier 1, Tier 2 and Tier 3 training; author knowledge base articles • Coordinate with stakeholders, ensuring their needs are met and exceededProvided engineering services to the Missionary Department, including:• Configuration, evaluation and selection of Mobile Device Management (MDM) and Mobile Content Management (MCM) platforms• Research, author and present technology recommendations effecting tens of thousands of users• Administer AirWatch and MaaS360 MDM systems for thousands of devices• Author technical build and design documents for Tier 1, Tier 2 and Tier 3 support personnel

Responsible for supporting contract clients and developing new business through the specification, quoting, proposal writing and on-site deployment for new clients leveraging Apple Mac OS X servers and iOS devices for Ohio’s largest Apple-authorized Service Provider:• Provide second- and third-tier support for Apple Mac OS X servers / clients and Microsoft Windows Active Directory integration• Log, track and remediate on-site and remote customer issues, directly interfacing with end-users at all levels of management• Authored and presented comprehensive iPad 101 training for iOS 7 to both small and large groups

Comprehensive technological and Web development responsibility for one of Ohio's leading education management organizations:• Provided strategic technological vision and direction for company and five inner-city charter schools• Coordinated diverse team of local and remote Web developers using Agile, Scrum and Waterfall• Managed departmental personnel, schedules, projects and budget• Authored and delivered high- and low-level product presentations to varied external audiences• Deployed, configured and tuned multiple Mac OS X 10.8 / iOS 6 MDM Systems

Complete responsibility for the specification, deployment and maintenance of mission-critical Apple Mac OS X (10.5, 10.6, 10.7, 10.8), Linux and Microsoft Windows servers which are accessed by 200 Windows and
 30 Mac OS X clients via 15 Cisco Layer 3 switches for Cincinnati’s ABC affiliate, WCPO-TV, Channel 9:• Managed departmental personnel, schedules, projects and budget• Provided first- and second-tier support for Apple Mac OS X / iOS and Microsoft Windows clients and servers; provided third-tier support for Apple Mac OS X and Linux servers • Managed various mobile devices, including: iOS, Android, Windows Phone 7 / Mobile, Blackberry• Logged, tracked and remediated internal customer issues

Provided desktop support for 200 Windows and 30 Macintosh clients for Cincinnati’s ABC television affiliate, WCPO-TV, Channel 9:• Logged, tracked and remediated internal customer issues, directly interfacing with end-users at all levels of management• Conducted employee training• Provided and implemented hardware recommendations

Responsible for proactively maintaining and upgrading Mac OS X (10.5, 10.6) servers and network infrastructure for more than a dozen clients, including company's top three educational accounts:• Maintained the health of multiple Macintosh and Windows servers and networking environments, primarily in the K-12 educational arena• Authored and presented short- and long-term client infrastructure plans in easy-to-understand terms• Interfaced with technical and non-technical client contacts during weekly and monthly on-site visits• Provided one-on-one and small-group training for client’s on-site technical staff

Comprehensive responsibility for Apple Mac OS X (10.0, 10.1, 10.2, 10.3, 10.4, 10.5) server design, setup, deployment and day-to-day maintenance. Server provides: Web, database, mail, print, file sharing (Windows, Mac, Unix), firewall, FTP, DNS and VPN services. Additional responsibility for on- and off-site backup storage and disaster recovery. Proficient with server software and technologies: Unix CLI, Server Admin, Workgroup Manager, MySQL Admin, phpMyAdmin, MediaBeacon Digital Asset Management, EMC Dantz Retrospect, Adobe Version Cue.

Supervision of and contribution to clients’ interactive needs for leading business-to-business marketing agency:• Managed day-to-day operations and decisions regarding scheduling and workload for department of up to three internal Web developers and up to four external contractors• Held discovery meetings with and authored detailed statements of work for clients, providing clients with tightly defined project scope, including costs, project goals and delivery time lines• Provided both department- and company-wide thought leadership, spearheading company's technological entrance into search marketing (Google, Yahoo!, MSN), Web analytics (IndexTools, Yahoo! Web Analytics, Google Analytics), social media (Facebook, Twitter, LinkedIn), email marketing (ExactTarget, proprietary internal) and Web 2.0 technologies

Responsible for agency’s largest accounts, representing more than 70 percent of total billings.Managed day-to-day agency operations and decisions regarding scheduling and workload. Managed activites of graphic and production artists.Interfaced and coordinated with a number of vendors (pre-press houses, printers and order-fulfillment vendors).

Instructed more than 40 upper-division students in a three-credit-hour course about electronic publishing using QuarkXPress on Apple Macintosh and Windows platforms.Authored and presented 28 hour-length multimedia lectures. Topics included: Hands-on computer skills with QuarkXPress, Adobe Photoshop and Adobe Illustrator, typography, publication design and layout principles; color theory and color separations; scanning and photo retouching.

Responsible for all marketing and business communications for four control valve product lines.Promoted product lines through printed and electronic media (sales literature, installation instructions, Internet, multi-media and promotional items). Conceptualized and created advertising and literature for product lines. Ensured marketing communication materials complied with corporate standards. Managed activites of technical communicators.Managed all day-to-day decisions regarding product line’s marketing communications.Coordinated printed and electronic liteature creation and revisions with multiple marketing product managers, representeing 32 different products. Interfaced with customers during special projects and with a number of vendors (pre-press houses, printers and order-fulfillment vendors). Handled a variety of assignments simultaneously.

Wrote, edited, designed and managed written and electronic sales tools to help company achieve its five-year sales goal.Created comprehensive national advertising campaign and portfolio designed to increase dealer store traffic. Defined and maintained regional sales territories and local dealer sales territories. Created and maintained five-year sales-goal worksheets for regional sales managers.Wrote, edited, designed and managed company’s stategic communications, including: Annual full-line product catalog and mailer, weekly national internal newsletter and bi-monthly national dealer newsletter and competitive industry analysis.

Wrote, edited, designed and managed implementation of company’s strategic communication tools.Published industry’s first bilingual, vintage clothing guide. Established and managed company’s domestic subscription sales.