• Team Leadership: Provide mentorship and instruction to team members, fostering professional development and enhancing team collaboration.• Client Relations: Serve as the primary billing contact, ensuring prompt resolution of client inquiries and maintaining long-term client relationships.• Case Management: Monitor case progress to ensure timely closure, manage task assignments, and oversee the proper disbursement of client trust funds.• Clio CRM Management: Ensure accurate and up-to-date client data in Clio, generate billing reports, and train staff on CRM best practices to optimize efficiency.Financial Oversight: Manage billing processes, client trust accounts, and financial reporting, ensuring compliance with legal standards through Clio and QuickBooks.• Strategic Planning & Process Improvement: Collaborate with senior leadership to develop and execute strategic objectives, focusing on workflow optimization and operational efficiency.• Resource & Vendor Management: Oversee access to necessary tools and resources, manage administrative tasks, and coordinate vendor onboarding for improved productivity.• Client Liaison for Financial Communications: Acted as the primary liaison between clients and internal teams on billing and accounts inquiries, ensuring accurate and efficient payment processing.• Billing & Accounts Payable/Receivable Oversight: Streamlined communication and resolved client issues promptly, leading to a 21% improvement in payment timeliness over a period of 6 months• Process Improvement: Developed communication protocols that improved clarity and efficiency, enhancing client satisfaction and internal workflow.

• Collaborated with owners regarding new startup business model/ideas• Responsible for safe storage/transport of medicinal products• Utilized communication systems with customers and dispatch• Delivered orders in a fast and fashionable manner• Maintained positive business client relations

• Knowledge of 60+ menu items and ingredients with ability to make suggestions based on customer dietary restrictions and inquiries• Maintained high level of service for over 50 customers per hour in a location known for its fast paced environment• Managed and balanced multiple payment methods including The Stand app and large amounts of cash• Ensured registers were accurate at the start and end of shifts• Created sale referrals, cross-sell products, and introduced new items to guests• Resolved customer complaints, guided them and provided relevant information• Maintained restaurant cleanliness and ensured an enjoyable environment for guests

• Worked at Gastropub with 30+ selections of craft beer including brewed in-house selections• Required to have extensive knowledge of all craft beers on tap and ability to make suggestions to customers based on domestic beer preferences and inquiries• Vast knowledge of all menu items and ingredients with ability to make suggestions based on vegetarian, gluten, and celiac food diets/restrictions• Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other requests• Demonstrated a high level of service for over 80 customers per day in a fast paced environment• Memorized over 50 menu item names & prices including weekly specials• Managed closing duties including restocking items, cleaning server stations/ kitchen areas, breakdown of soda, coffee, and other machines, and pay-outs to co-workers• Accurately recorded customer orders and input them into Aloha Point of Sale (POS) computer system• Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinued service to overly inebriated guests• Maintained a positive attitude while resolving customer needs in a timely manner• Managed and balanced multiple payment methods including large amounts of cash• Mentored and assisted new servers and staff

• Identify software defects, run test checklists, and verify fixes• Testing and debugging of video game software• Database entry into various tracking systems• Check regression issues upon new updates• Test multiple titles for Sony, Microsoft, and PC• Mobile Device Testing, IOS and Android devices• Console Device Testing • Black Box testing