Dan Spartz Email & Phone Number

• Provide support of a fiber optic backbone using Cisco routers and switches delivering Internet service to businesses in the Alexandria city limits. • Monitor and troubleshoot Cisco equipment using What’s Up Gold monitoring software. • Support of office staff PCs and related software. • Installation and support of Cisco wireless network. • Design and implement network changes. • Configuration and support of Cisco VPN access.

• Installed Extreme Network’s Summit and Alpine products, together with Avaya Cajun products to support Avaya Communication Manager and Media Gateway communications over LAN and WAN connections• Configuration of LAN and WAN hardware to support VoIP communication for Avaya Communication Manager PBX platform• Configured QoS on all routers and switches• Installed and trouble-shot Avaya Integrated Management applications consisting of the Fault and Performance Manager, MultiSite Administration, Enterprise Network Manager and VoIP Monitoring Manager• Achieved a high level of customer satisfaction; developed excellent customer relations skills; with no escalations to upper management