Creating Sustainable Solutions and Circular Economies for communities large and small by closing the loop on organic resources.

Chief Executive Officer for SoMax, building the hydrothermal carbonization industry in North America.

Conducted a competency assessment of TIAA-CREF Business Analysis practiceInterviewed and observed Business and Application Analysts to evaluate skills, practices, techniques, deliverables, process and organizational structureProvided 3-year roadmap to address deficiencies in organizational structure, IT process, technology, and skills identified in the assessment to raise the competency level from a level 1 to a level 4 based on the Requirements Maturity Model (RMM)Created a Business Analysis Community of Practice (BACoP) to allow Business Analysts across multiple business lines and geographic locations the opportunity to collaborate and share experiences and best practicesDeveloped Business Analysis career paths that allows existing employees to develop targeted competencies to increase career opportunities and growth for new and existing employees

Brought in to establish a formalized requirements delivery process for the Group Insurance Organization and to lead the requirements effort for Group Claims Management System Replacement Program.Established a Requirements Practice mixing multiple methodologies to create a “best of breed” approach for CIGNA.Managing a team of Business and Systems Analysts to support the portfolio of projects in the Claims Domain for CIGNA.

State of Delaware Department of CorporationsBrought in to manage the requirements gathering process for a project to create a custom application to manage the incorporations and all data associated with all businesses incorporating in the State of Delaware Department of Corporations.Managed and mentored a team of Business Analysts to facilitate and gather requirements for the ICIS (Integrated Corporate Information system) Application.Established the Business Analysis methodology for the State of Delaware ICIS ProjectDeveloped Use Cases for all in-scope business processes including UCC, Business Entity, Franchise Tax, Bankruptcy, Trademarks, and Service of Process.Created Business Process Maps documenting As-Is and To-Be business processes, system architecture and 3rd party interfaces.Worked with executive team to select and implement a requirements management tool that allows for integration of UML diagrams, Requirements, Business Rules, Business Process Maps, Use Cases and Development Design Documents.Served as Project Team Subject Matter Expert (SME) for Business Process Management.

Established a Hybrid Business Analysis Methodology and Best Practices for a startup Software Development Company.Hired, mentored, and managed a team of Business Analysts to gather requirements from client sites spanning multiple industries.Created Templates and established protocols for UML, Use Case development, Business Process Mapping, and Traceability.Created Templates for streamlining of the requirements gathering process with clients.Worked closely with executive team to provide custom solutions to solve difficult problems for client business processes.

Created Center of Excellence (COE) for Business Analysis, by establishing requirement methodologies and setting Best Practices for requirements gathering and analysisEstablished Business Analysis Road Map for successful requirements gathering.Managed the Data Requirements effort for a system consolidation initiative.Served as single point of contact for all Data Requirements across Home and Consumer Finance Group Business lines.Hired, on-boarded, and mentored twelve consultants to gather data requirements across business lines.Served as a member of the project leadership forum directing project scope and delivery from a program level.

Business Process ManagementBrought in to improve the relationship between business users and IT by listening to business concerns and redefining business and IT processes resulting in lowering transaction processing cost by 30% and improving the Software Development Lifecycle.Managed a team of 7 responsible for all aspects of a system conversion projects for 3 business lines.Coordinated system improvement releases for all business areas.Created Rules based workflow automation for off shoring of business functions resulting in an increase in productivity of 20%.

Established requirements gathering process for newly formed team of Fulfillment Services Business AnalystsCreated process narrative and workflow designs for gathering requirementsMentored Junior Business Analyst in the requirements gathering process and software development lifecycleCreated templates for documenting managing changing requirementsProvided oversight on several software development projects

Assessed the viability of existing Business Continuity/Disaster Recovery plans for American Guidance ServicesIdentified single-point failures within existing business processes and provided process re-engineering recommendations based on industry best practices (ISO 17799, COBIT, ITIL). Mentored AGS management staff on risk mitigation techniques, performing a business impact analysis, and implementing change control procedures for disaster recovery plans. Created UML diagrams for dependencies on IT and 3rd party vendors. Documented all areas of deficiency and presented the final assessment including next step recommendations to the executive board of American Guidance Services.

Created system requirements for online order fulfillment system using RUP methodology.Performed domain analysis by conducting interviews with subject matter experts and project stakeholders.Defined requirements that prevent users from ordering excessive materials.Developed uses cases and UML diagrams to document system attributes and processes.

Manage all aspects of the implementation of an Automated Imaging System using predetermined business rules to route work to specific end-users Worked with the Legal Counsel, Customer Service, Sales, Marketing, and IT Developers to systematically prevent "Excessive Trading" and "Market Timing" within ING USA according to upcoming SEC regulationsManaged the project to implement Redemption Fees on all products for assets deposited and removed from specific funds a within predetermined timeframe

Documented system requirements for enhancements to the YOM collections system. Managed all department implementations of the YOM collection systemManaged requirements gathering sessions with operations and development staffCreated Training DocumentationProvided system support to all departmentsDesigned system reports for state and federal financial reporting requirements