Dan Stack Email & Phone Number

Austin, Texas Area

Managed field service vendor’s performance. Modified agreements to negotiate more favorable pricing and service expectations. Developed scorecards to perform quality control. Initiated projects to enhance integration between client/vendor, resulting in increased automation and reduced errors.Analyzed feedback from external and internal audits. Implemented solutions to ensure compliance with municipal, state, federal, and investor/FHA regulations.Coordinated with legal stakeholders to develop business rules and workflow for managing high risk building code violations, where physically addressing the subject may not be possible, or where non-compliance has severe negative consequences.Facilitated transition of critical servicing processes to offshore vendors. Result was substantial reduction in processing time, freed internal resources, and more transparent quality control.Adjusted servicing processes based on feedback from FHA/Investor claims. Successfully refuted several Investor and FHA claim curtailments totaling over $500,000.

Austin, Texas Area

Developed database logic to track building code violations, bankruptcy cases, and hazard insurance claims.Facilitated on-site audit of critical vendor in connection with OCC Consent Order. Audit findings resulted in improved controls and technology enhancements on vendor’s web platform.Represented Financial Freedom/OWB by attending foreclosure mediation hearings and testifying for various legal hearings.

Austin, Texas Area

Managed team of 10 specialists. Compiled KPI's to determine appropriate staffing levels and evaluate departmental performance.Tailored default related processes and developed reporting to suit requirements unique to FHA-insured Reverse Mortgages. Performed workflow and gap analysis to identify risk and opportunities for increased efficiency and quality control.Monitored portfolio of over 13,000 properties, 800 bankruptcy cases, 250 REO and 185 hazard claims.Dictated business requirements for internal technology improvements. Served as liaison between Default Operations and IT to create module for automated invoice payments.