20+ years experience in customer success and technical support, I have a proven track record of driving impactful change across technical and customer-facing environments. I excel at coaching, mentoring, and training teams across departments, building collaborative workforces, and helping customers succeed by demystifying complex technical frameworks.Most recently, as a Customer Success Manager at Surescripts, I facilitated seamless communication between internal teams and clients, helping both parties navigate technical challenges while enhancing product knowledge. My focus on empathy, people-centric solutions, and data-driven insights has enabled me to troubleshoot complex situations, educate diverse audiences, and guide product evolution.Throughout my career, I’ve bridged gaps between engineering, product, and customer facing teams, ensuring smooth processes and improved outcomes. From designing training programs to spearheading critical projects, I’ve consistently contributed to product innovation, team development, and customer satisfaction.Key Strengths:
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Custom Success ManagerAvasureBeaverton, Or, Us
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Customer Success ManagerWellrithms, Inc.Beaverton, Or, Us -
Customer Success ManagerSurescripts May 2019 - Oct 2024Portland, Oregon Metropolitan Area• Drove market intelligence with high profile partners resulting in annual quality improvements for mutual clients.• Virtual facilitation of webinars showcasing emerging products, demonstrating service growth with advanced configurations.• Acted as a liaison between internal and external teams, building actionable reports to achieve shared growth objectives.• Built, distributed and illustrated how to utilize actionable reports to accomplish shared growth objectives of solutions. Resulting in month to month utilization increase of 15-20% per client• Achieved a customer switch rate from competitor solutions resulting in a 10% utilization growth across client base• Awarded Excellence in Action for developing a method to identify early risk indicators and establishing playbooks to manage customers prior to attrition• Directly attributed to organizational NPS score of 62 and being named annually by customers as a key contributor for the scoring provided -
Senior Customer Support EngineerSurescripts Sep 2014 - May 2019Hillsboro, Oregon, United StatesIn my role as the Senior Customer Support Engineer at Surescripts, I led support for Secure Message and Patient Portal, troubleshooting database servers, and facilitating product deployment and migration. I also provided training programs for new team members and managed volatile customers as a key point of escalation, delivering retention through solutioning. • Developed and conducted training programs for new team members• Managed volatile customers as a key point of escalation• Reduced deployment time by 25%
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Technical Support Engineer IiTektronix Oct 2004 - Aug 2014Beaverton, Oregon, United States• Facilitated in transitioning application support for team on-boarding at Tektronix.• Maintained alerts for mission critical video data delivery services, ensuring quality uptime.• Diagnosed network communication difficulties globally, providing complete solution opportunities.• Advised customers on upsell opportunities, resulting in 20% increase in sales to partnered teams. -
Consumer Order ManagementHp May 2003 - Oct 2004Corvallis, Oregon, United States• Implemented process improvements and systems for consumer order management at HP• Established reporting processes for system auditing and client relations management• Coordinated multistage projects for organizational structure realignment• Managed critical data links with vendor repair centers for efficient customer product repairs• Supported outsourcing development by providing training and supporting documentation -
Advanced Technical SupportDirectv Broadband Dec 2001 - Feb 2003Beaverton, Oregon, United States• Managed internal cross-level communication for scheduling and on-site support at DirectV Broadband.• Trained replacement staff on Technical Support role, leading to a promotion opportunity.• Executed primarily graveyard shift, handling 25-30 tickets per day, resulting in a valued position within the company.• Supported at home DSL internet communication troubleshooting
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Senior Technical Support RepresentativeCheckfree Corp May 1999 - Mar 2001Dublin, Ohio, United States• Conducted detailed data analysis of multiple transactions to uncover inconsistencies.• Troubleshooted telephony communication to ensure successful connection and transfer of application data. -
Account Balance Transfer RepresentativeCheckfree Corp Apr 1998 - May 1999DublinCommunicate with external vendors and get specifics needed from third parties. Connect billing systems between consumers and banking applications.
Dan Stamper Education Details
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Computer And Information Sciences, General
Frequently Asked Questions about Dan Stamper
What company does Dan Stamper work for?
Dan Stamper works for Avasure
What is Dan Stamper's role at the current company?
Dan Stamper's current role is Custom Success Manager.
What schools did Dan Stamper attend?
Dan Stamper attended Devry University.
Who are Dan Stamper's colleagues?
Dan Stamper's colleagues are Boe Kuch, Jennifer Ames, Jackie Rich, Anthony Kosal, Joshua Flynn, Elvis Bristina, Meg Wilson.
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Dan Stamper
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Dan Stamper
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Dan Stamper
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