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I'm passionate about helping customers to love working with our company, delivering maximum value from our products and services and building customer facing teams to make those customers successful.I have built and mentored teams around the world and instilled behaviours in them which encourage entrepreneurship, curiosity and and ownership. Understanding the fundamentals of a customers business has allowed me and my teams to articulate value and get to the crux of how we can help them to solve their problems and achieve their goals!My mission is to ensure the end-to-end customer journey is coherent and simple, from product adoption, business strategy to multi-level relationship building, this creates the ideal conditions for growth. I specialise in technology that helps media and digital marketing teams take their propositions to the next level. I mentor Account Management professionals and customer success professionals, empowering them to achieve their career goals and contribute to our company's vision.
Transferroom
View- Website:
- transferroom.co.uk
- Employees:
- 147
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Director Of Customer SuccessTransferroomLondon, Gb
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Vp, Account Management, InternationalBrightcove Jan 2023 - Apr 2024London, England, United KingdomManagement International Customer business across EMEA and APAC, responsible for delivery of world Class customer growth (up-sell and cross-sell) , retention and customer satisfaction performance. Building a team culture of strategic and entrepreneurial relationships across key clients in Retail, Media, and technology brands. Designed and rolled out Cross Territory Account Segmentation and Account Planning framework. Engaged closely with Professional services to build complex solutions for… Show more Management International Customer business across EMEA and APAC, responsible for delivery of world Class customer growth (up-sell and cross-sell) , retention and customer satisfaction performance. Building a team culture of strategic and entrepreneurial relationships across key clients in Retail, Media, and technology brands. Designed and rolled out Cross Territory Account Segmentation and Account Planning framework. Engaged closely with Professional services to build complex solutions for key customers. Show less -
Vp, Global Customer SuccessBrightcove Mar 2021 - Feb 2023Managed teams across North America, EMEA, APAC and Japan owning all Customer relationships. Tasked with Driving customer strategy, Expansion Sales revenue and world class customer retention, C-SAT and NPS. Customers included a number of Major international Broadcast, Publisher,Retail and Direct to Consumer/OTT and sports brands launching new propositions for News, OTT, Video Advertising and a diverse range of monetization, audience acquisition and engagement proposition. Customers included… Show more Managed teams across North America, EMEA, APAC and Japan owning all Customer relationships. Tasked with Driving customer strategy, Expansion Sales revenue and world class customer retention, C-SAT and NPS. Customers included a number of Major international Broadcast, Publisher,Retail and Direct to Consumer/OTT and sports brands launching new propositions for News, OTT, Video Advertising and a diverse range of monetization, audience acquisition and engagement proposition. Customers included NewsCorp, AMC, SKY, Coupang, UKTV, Bunnings, HSBC and Siemens.Secured several global framework deals with Major Global Media Brands driving significant revenue growth and access to new budgets. Show less
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Director - Account Management And Customer Success EmeaBrightcove Jun 2018 - Apr 2021London, United KingdomBuilt and mentored a team of Account Managers to achieve breakthrough revenue performance across EMEA. Working across Brightcove's Digital Marketing and Media Propositions. Devised a strategy to target revenue growth across key account by establishing an account planning and segmentation framework. Acted as a senior point of contact across key accounts to devise growth stratgies and to help with problem solving.Instilled a culture of ownership, entrepreneurial and consultative selling… Show more Built and mentored a team of Account Managers to achieve breakthrough revenue performance across EMEA. Working across Brightcove's Digital Marketing and Media Propositions. Devised a strategy to target revenue growth across key account by establishing an account planning and segmentation framework. Acted as a senior point of contact across key accounts to devise growth stratgies and to help with problem solving.Instilled a culture of ownership, entrepreneurial and consultative selling by allowing team members to specialise in different verticals. Mentored several team members to excel in revenue performance and onto their own leadership pathways. Something of which I am particularly proud! Show less
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Strategic Account DirectorBrightcove Sep 2016 - Jun 2018LondonManaging the largest customer relationships in EMEA for Brightcove. Building strategic and multi-level relationships and growth strategies for customers across Media and Emtertainment and Digital Marketing.
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Senior Manager - Mobile Strategy And Partnerships (Contract)Coca-Cola European Partners Jan 2016 - Sep 2016LondonDriving a strategy for the European market to drive sales using innovative Mobile advertising propositions. Working deeply with retailers, App providers and technology partners to drive incremental sales revenue. -
Account Director, VodafoneWeve Jul 2013 - Dec 2015LondonI joined Weve July 2013 in the role of Account Director - Vodafone. I had responsibility for Vodafone's commercial performance and revenue share as a provider of publisher inventory for the advertising propositions.Weve delivers Targeted Advertising to mobile devices through SMS and MMS and via display 'in App'. Weve can target advertising based on Demographic, behavioural and contextual customer insight, providing highly targeted and relevant offers and content to the… Show more I joined Weve July 2013 in the role of Account Director - Vodafone. I had responsibility for Vodafone's commercial performance and revenue share as a provider of publisher inventory for the advertising propositions.Weve delivers Targeted Advertising to mobile devices through SMS and MMS and via display 'in App'. Weve can target advertising based on Demographic, behavioural and contextual customer insight, providing highly targeted and relevant offers and content to the consumer.At Weve I achieved a doubling of Vodafone's advertising revenues as a share of Weve's overall and a tripling of revenues in absolute numbers. Show less -
Account ManagerTrapeze Group Uk Oct 2007 - Jul 2013LondonI joined Trapeze by way of Kizoom (a start up) being acquired in 2010. At Kizoom I was the Sales and Marketing department! Running and growing existing accounts and building new Business pipeline for our mobile and Web applications. During my time as part of Trapeze I continued my role as Senior Account Exec responsible for sales in the division (Trapeze PTI) that was created from the Kizoom acquisition. Trapeze PTI provided a suite of Web, Mobile Web and Mobile App based transport… Show more I joined Trapeze by way of Kizoom (a start up) being acquired in 2010. At Kizoom I was the Sales and Marketing department! Running and growing existing accounts and building new Business pipeline for our mobile and Web applications. During my time as part of Trapeze I continued my role as Senior Account Exec responsible for sales in the division (Trapeze PTI) that was created from the Kizoom acquisition. Trapeze PTI provided a suite of Web, Mobile Web and Mobile App based transport information tools that enabled our clients to white label them as an integral part of their own online offerings. Working with clients such as thetrainline.com, Transport for London, 118 118 and National Express as well as a host of other local government organisations we quickly became market leaders in the provision of digital transport information on mobile devices.Whilst with Trapeze I delivered target exceeding revenue performance and specialised in growing Trapeze's product presence with existing customers and nurturing revenue growth across key clients and partners. Show less -
Channel SalesProgress Software Jun 2004 - Sep 2007Responsibilities • Management and business development of a number of named ‘Application Partners’ latterly ‘Segment 1’ Key accounts to drive sales of database and development tools.• Selling + 1 Products into accounts• Sales of services and training to compliment product offerings• Developing strategies collaboratively with partners to drive business opportunities• Supporting business partners in large opportunities – presenting to larger end user prospects• Day to day… Show more Responsibilities • Management and business development of a number of named ‘Application Partners’ latterly ‘Segment 1’ Key accounts to drive sales of database and development tools.• Selling + 1 Products into accounts• Sales of services and training to compliment product offerings• Developing strategies collaboratively with partners to drive business opportunities• Supporting business partners in large opportunities – presenting to larger end user prospects• Day to day interaction with board level players at both partner and end user.Achievement• Achievement of 150% against sales target (£800K) resulting in ‘Pro-Club’ award.• ‘Significant revenue growth’ award achieved by 2 clients• Promotion to tier 1 account manager. Show less
Dan Steele Skills
Dan Steele Education Details
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Upper Second Class With Honours
Frequently Asked Questions about Dan Steele
What company does Dan Steele work for?
Dan Steele works for Transferroom
What is Dan Steele's role at the current company?
Dan Steele's current role is Director of Customer Success.
What is Dan Steele's email address?
Dan Steele's email address is ds****@****l.co.uk
What is Dan Steele's direct phone number?
Dan Steele's direct phone number is (617) 500*****
What schools did Dan Steele attend?
Dan Steele attended The University Of Northampton.
What skills is Dan Steele known for?
Dan Steele has skills like Business Development, Solution Selling, Saas, Account Management, Mobile Applications, Project Management, Cloud Computing, Enterprise Software, Pre Sales, B2b, Crm, Product Marketing.
Who are Dan Steele's colleagues?
Dan Steele's colleagues are Luke Taylor, Madhav Ramachandran, Jakub Ligas, Ahmed Zubairu, Brian Hail, Alyona Yaryga, Alex Dibrivnyy.
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