Dan Steinman is a Director, Colson Fellows San Jose Cohort at Colson Center for Christian Worldview. He possess expertise in saas, crm, start ups, enterprise software, salesforce.com and 30 more skills. Colleagues describe him as "What can I say....he literally wrote the book on Customer Success?! Dan has been a phenomenal leader, industry thought leader, and brand ambassador...all while adhering to the great values he's helped develop for Gainsight. I've truly enjoyed our time together, collaborating and solving complex challenges. " and "Dan has been a leader in defining the position of Customer Success as a recognized and valuable role for software companies. He uses his vast experience from managing teams of CSMs to share best practices and innovative approaches that drive improvements for organizations large and small. Dan is clearly one of the foremost thought leaders in Customer Success and has been a great partner to work with."