Dan Summers work email
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Dan Summers personal email
Over 16 years in the insurance industry I have developed a range of skills in Senior Leadership over a number of positions across Change and Operational Management following a number of years leading People Strategy within the HR function.As AXA Commercial's Product Management Lead, I have successfully implemented and grown the Product team from inception in 2022 through to delivery of Product Strategy and completely overhauling our approach to change activity, beginning the change of pivoting the AXA culture to a Product-led way of thinking. We are focussed on ensuring maximum customer and broker benefit - improving our capabilities and our customer journeys to ensure we provide a seamless and positive customer and user experience across all our interactions from Purchase through to Claim and beyond to Renewal.Prior to my current role in Product, I have experience leading Continuous Improvement teams utilising Lean Six Sigma and OpEx toolsets, alongside extensive operational delivery in both Retail and Commercial Claims environments as Operational lead, following substantial experience leading to develop HR strategy and Business Partnering.
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Lead Product ManagerAxaBlackpool, Gb -
Product Capability LeadAxa Nov 2022 - PresentMorecambe, England, United KingdomMy role is to lead the Product Management team across the Commercial business, translating business strategy into a clear roadmap agenda for our changes over the next few years. Helping to form customer and business insights into clear outcome focussed iterations that will benefit both our customers and business.
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Head Of Claims Development, Commercial Claims (Mat Cover)Axa May 2022 - Nov 2022Claims Development had been recently formed following some restructuring and was in need of some dedicated leadership given the role incumbent was on Mat Leave, so I was asked to take on this role for a period prior to her return - therefore I needed to catalyse the strategic design, planning and delivery of the Claims Development function. Leading our Continuous Improvement function, the team is focussed on operational process efficiencies and improved customer outcomes using Lean methodology. With focus on the cultural adoption and process design following ongoing IT team changes the role is a pivotal one in leaving a legacy of positive change following system migration for both customers and colleagues.In support of this the role also encompasses leading the Claims Capability function which designs and delivers Technical Claims training and also our key customer and process controls held within QA and the Risk functions.
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Operations Manager, Household ClaimsAxa Jun 2019 - May 2022Morecambe, United KingdomLeading a Claims Operation dealing with Personal Household Claims across both Direct, Intermediary and Corporate Partnership channels. Responsible for frontline delivery across our Technical function (with claims in value up to £300k+) and specialist Surveying teams, as well as frontline Customer Claims handling. With around 100 employees in my direct reporting line I need to ensure I am driving culture, delivery and engagement across the Unit.
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Operations Manager, Liability ClaimsAxa Sep 2016 - Jun 2019Bolton, LancashireI have recently taken a role outside of HR to solidify my experience within the Financial Services industry and to gain real experience working in front-line operations. At present this is a secondment role.I am currently responsible for around half of the Liability Claims operation in AXA Insurance, with 6 Direct Reports who in turn manage c.70 staff and head up the operational leadership and performance management of all teams in the unit under my control, including EL/PL, PLPD, MLP and PI lines of business.Reporting to the Head of Liability Claims and working with numerous stakeholders both inside AXA and external to AXA including panel solicitors and suppliers as part of the AXA Liability Claims network.
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Hr Business PartnerAxa Oct 2011 - Sep 2016Lancashire, UkEmployed as an HR Business Partner since October 2011, I am responsible for the HR Strategy across four of our key sites and cover approximately 800 FTE in my area. I cover the full range of strategic HR Management related tasks including employee engagement, organisational design and reward strategies, change management and leadership, recruitment and relationship management (including coaching and mentoring) with the Property and Lifestyle Claims Director and 5 heads of department.
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Hr Business Change ConsultantAxa Jun 2009 - Oct 2011Lytham St. Annes, LancashireResponsible for the day to day project management of all business change activity into and out of the HR Services team, including TUPE transfers and redundancy programmes.Role was to support the Business Partners in the effective management of HRS activity to act as main focal point on Payroll, Admin, Pensions and other HR Services led teams. Doing so allowed the HRBPs to conduct third part due diligence and consultation with third parties and/or Union representatives.
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Hr Business AnalystAxa Mar 2008 - May 2009Lytham St. Annes, LancashireThe Business Analyst role was essentially a project management position covering a number of small-scale HR specific initiatives. From process improvements (using six sigma process methodology) to larger cost-saving and/or efficiency initiatives (for example moving to a paperless e-Payslip service for staff) I was responsible for the analysis and effective management of these projects with the support of the HR Project Manager.
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Hr AdministratorAxa Oct 2007 - Feb 2008Lytham St. Annes, LancashireMoving away from Recruitment into a traditional HR department the HR Admin role allowed me to get started in HR. Working on contract production, administration of files and correspondence from frontline business managers, I was part of an operational team of c.15 servicing 10,000 employees within HR Services.After 3 months of this work I was moved onto a project integrating the processes of an acquisition AXA made into the parent AXA estate, which led me into the project management and business analysis team after successfully completing that piece of work in Feb 2008.
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Senior Recruitment ConsultantNorth Point Recruitment Ltd Sep 2005 - Sep 2007Manchester, United KingdomLed the Chemistry (and later Software Development) divisions at North Point Recruitment. Responsible for gaining business and maintaining relationships with clients, negotiating rates and sourcing candidates. In addition, I was responsible for training new members of the team.
Dan Summers Education Details
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Passed With Merit -
Chemistry
Frequently Asked Questions about Dan Summers
What company does Dan Summers work for?
Dan Summers works for Axa
What is Dan Summers's role at the current company?
Dan Summers's current role is Lead Product Manager.
What is Dan Summers's email address?
Dan Summers's email address is dj****@****k21.com
What schools did Dan Summers attend?
Dan Summers attended University Of Central Lancashire, Cardiff University / Prifysgol Caerdydd.
Who are Dan Summers's colleagues?
Dan Summers's colleagues are Emily Joy Oblenida, Hélène Mantout, Greeshma Tr, Lama Ayman, محمد النهاري, Alexandra N., Agi Dee.
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Dan Summers
Head Of International Relations At Uk Ministry Of DefenceGreater Bristol Area, United Kingdom2 +447944XXXXXX
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Dan Summers
Lawyer, Ultra-Runner, Owner At Dan Summers Running And Freelance Outdoor InstructorBristol1rebel-legal.com -
Dan Summers
Driving A Portfolio Of Brands To Challenge The Global Consulting Approach - Let'S Get To Work 🌍💼United Kingdom -
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