Dan Swing Email & Phone Number

Virtual

CE2/“Certified Technical Lead” (Primary Technician)/Tech Lead Trainer/Subject Matter ExpertThe critical member of the installation team and all members of the installation team take direction from me.As such, I…• Have complete ownership of all onsite deployment activities, including installation resources.• Operate as on-site “project” manager for the installation activities, which may require coordination with other suppliers at the site.• Have extensive hardware/software technical knowledge of computers, printers, and other associated peripherals and components.• Have a good overall knowledge of Network Components (cat5e data, routers, switches, ports, etc.) as necessary to assist troubleshoot network connectivity and general issues.• Have familiarity with electrical and data components (IG circuits, temporary power/data, etc.).• Have extensive experience in retail installation deployments with ability to read blueprints.• Have comprehensive knowledge of troubleshooting techniques.• Communicate / interact professionally with customer and NCR associates.• Have proactive organizational and time management skills and keep the installation timeline on track.• Am accountable for all sign-off and serial/mac address number collection and all reporting.

Same as current position with JPMorgan Chase.

Working as a Technical Operations Analyst II.

Provided level II technical support on Microsoft Windows XP, Microsoft Office Suite (XP) - Excel, Word, Access, Outlook, PowerPoint, Symantec Anti-Virus, Lotus Notes, Eagle, Peregrine, etc. for JPMorgan Chase. Managed 2 different, 4 person, technical analyst teams.

Provided level III technical support on Microsoft Windows XP, Microsoft Office Suite (XP) - Excel, Word, Access, Outlook, PowerPoint, Adobe Acrobat/Contribute, McAfee Anti-Virus, PeopleSoft, Lotus Notes, Remedy, Nortel Contivity VPN, etc., including Microsoft Active Directory account administration.

Same as above, but as a contract employee.

Supervise and provide technical assistance on computer hardware (repairs, builds, installations, etc.), software (troubleshooting, installations, etc.), website design, and networking (LAN/WLAN design, troubleshooting, installation, etc.).

Manage the IT support team, provide 3rd level desktop (hardware repairs, software and OS troubleshooting, user installations, user training, etc.) and 2nd level engineering support (server maintenance, server installations, backups, Cisco router/VPN setup and maintenance, network troubleshooting, network design, website maintenance, etc.) , coordinate all the telephone system / PC / network infrastructure additions and changes. Selected Accomplishments LAN and WAN Specified and upgraded all computer equipment from desktop to back-end servers for all locations. Designed and implemented a WAN infrastructure using T1's and Cisco equipment. Implemented a VPN solution via the Internet to enable a secure connection between a remote locations and corporate headquarters. Involved in day-to-day operation of Windows 2000 network. Training and SupportFormed and staffed a centralized help desk for coordination of support services throughout the organization to increase the efficiency and effectiveness of support services. Created and manage standardized PC purchasing for all remote sales locations. Telephony Implemented an IP based phone system for corporate offices and remote sales locations.E-Mail and Security Designed an STMP-based mail server and standardized the entire company on Outlook including creating an e-mail domain and managing users. Migrated to Internet standard messaging and installed T1 connectivity to the Internet.

Provided any and all IT support functions for hundreds of small to medium sized businesses and non-profits in and around the Greenville, SC area. Recruited and managed multiple consultants on an "as needed" basis to cover times I couldn't be on-site myself.

Provided any and all IT support functions for dozens of small to medium sized businesses and non-profits in and around the Pickens, SC area. Recruited, trained, and managed a team of 5 technicians, 2 back office support personnel, and 1 retail sales consultant.

Certificate Of Completion (With Honors), Computer Operations

Bs, Aeronautical Studies

Aeronautical Studies