- Managing and checking the overall server health and functionality- Managing SharePoint permissions- Analyzing and reporting upon SharePoint usage and activity- Moving/copying sites- Regular review of the events and messages reported in Event Viewer and Performance Monitor- Regular review, clean-up, management and configuration of SharePoint accounts and sites- Regularly analyzing SharePoint content and storage- Monitoring SharePoint trends (e.g. site usage and growth, disk space usage and growth)- Setting up alerts and enforcing policies- Regularly auditing of the SharePoint environment- Identifying and reporting governance violations

- Promote knowledge sharing through the by strengthening links between knowledge sharing and the information systems- Improve integration among information systems in the Department to facilitate seamless exchange of information across systems - Promote collaborative tools such as Kahootz and SharePoint to facilitate sharing of ideas and work among internal teams and external partners - Provide support for the establishment and nurturing of communities of practice, including workshops, one-on-one guidance, and troubleshooting - Share experiences across communities of practice, business units, and networks on innovative approaches in knowledge sharing, including preparation of case studies - Help monitor and evaluate the knowledge sharing program, including evaluation programs/opportunities - Help disseminate information about the Department's knowledge sharing program, including organising knowledge sharing events, maintaining communications on knowledge sharing, participation in orientation and training sessions, and preparation of presentations

- identify training and development needs within the Department- design and expand training and development programmes- work in a team to produce programmes that are satisfactory to all relevant parties in the Department- consider the costs of planned programmes and keep within budgets - develop and maintain an effective induction programme- devise individual learning plans- produce training materials for in-house courses- manage the delivery of training and development programmes - ensure that statutory training requirements are met- evaluate training and development programmes- amend and revise programmes as necessary, in order to adapt to changes occurring in the work environment- help line managers and trainers solve specific training problems, either on a one-to-one basis or in groups- keep up to date with developments in training requirements- have an understanding of e-learning techniques, and where relevant, be involved in the creation and/or delivery of e-learning packages- research new technologies and methodologies in workplace learning and present this research.

- installing and configuring computer hardware operating systems and applications- monitoring and maintaining computer systems and networks- troubleshooting system and network problems and diagnosing and solving hardware or software faults- replacing hardware parts- providing support, including procedural documentation and relevant reports- setting up new users' accounts and profiles and dealing with password issues- responding to users within agreed Service Level Agreements- rapidly establish good working relationships with customers and other professionals, such as software developers- testing and evaluating new technology- conducting electrical safety checks on computer equipment