Director Of Store Maintenance Services
Proactively led a team of 9 direct reports and 300 contractor and consultant partnerships.Developed team learning and development opportunities to increase team knowledge and performance.Expanded and managed an online maintenance system for 1300+ Shoppers Drug Mart store locations, a division of Loblaw Companies Limited. Closely collaborated with corporate and store staff to maximize service levels and satisfaction levels.Proactively sourced, evaluated and managed external vendors for national and regional contracts,.Managed and improved HVAC / Refrigeration and after hours service for store portfolio.Leveraged online maintenance systems to efficiently rollout in-store National Retail Programs.Planned and managed disaster recovery strategy and execution.Worked closely with our leasing team to coordinate landlord maintenance and repair responsibilities.Partnered with senior management, franchisees, and store staff to deliver high service levels